Director of Core Clients

July 24

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MediaRadar, Inc.

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Sales enablement platforms customized for media, and ad tech companies that help you close more deals.

ad sales intelligence and sales enablement

201 - 500

Description

• Oversee retention and growth of MediaRadar’s client base: • Develop framework and processes that can scale and support outsized growth across a client base: • In addition to career progression, training and development, and an excellent work/life balance, future Radarians can expect a great benefits package that includes:

Requirements

• Lead a team of Associate Client Partners to meet retention and account growth targets. • Ensure strong partnership with Sales and Customer Success. • Develop scaled account planning process and Go-to-Market Strategy to drive retention & growth within the existing account base. • Support team in client meetings and complex negotiations. • Build relationships with senior leaders and C-suite at strategic clients. • Reinforce a smooth sales-to-AM hand off process that ensures client success and retention. • Partner with Customer Success and Customer Support teams to resolve customer issues swiftly and provide best-in-class customer experience. • Partner with Customer Success team leaders to drive adoption and continually evolve QBR approach. • Ensure account plans are up to date and actionable; measure progress against short- and long- term milestones. • Document client engagement activity and proactively manage your renewal pipeline, ensuring your team’s account activity is comprehensively reflected in Salesforce.com. • Escalate complex issues (both internal and customer needs) to leadership. • Lead renewal pipeline reviews and drive accountability of renewal results. • Develops best practices for CPs to deepen relationships and navigate customer organizational structures. • Ride along on client meetings to coach CPs in meeting facilitation, effectiveness and presentation style. • Model teamwork across teams and regions, mobilizing sales and account management to work together in service of growing the relationship. • Champion talent development and recognition programs aimed at maximizing team productivity and instilling a culture of excellence, grounded in customer experience. • Support cross-functional, client-focused collaboration with Product, Marketing, Revenue Operations, Finance and Technology (GTM framework, pricing strategy, CX journey). • Influence our product roadmap by sharing client feedback with our Commercial leaders and Product teams.

Benefits

• Medical, Dental & Vision Insurance • 401k with Company Match • Flexible PTO • Commuter Benefits • Gym Discounts • Summer Fridays