Medical Guardian is a leader in connected care, revolutionizing how older adults age in place through innovative medical alert systems. Our mission is to empower our customers to live a Life Without Limits. Whether they’re looking for an in-home system, mobile device or wearable medical alert smartwatch, Medical Guardian has the product that will fit their lifestyle and needs.
 
Founded in 2005, Medical Guardian has grown exponentially to become a leading provider of personal emergency response systems. In 2023, Medical Guardian was ranked in the Inc. 5000 Fastest-Growing Private Companies in America list for the eleventh consecutive year, with a three-year revenue growth of 156%. It was awarded Top Medical Alert System in 2023 by NYT Wirecutter and Forbes Health. 
 
Our success comes from our dedication to providing best-in-class service because we know that we are doing more than selling medical alert devices; we’re helping older adults nationwide take the next chapter of their life—head-on. 
 
To learn about the available career opportunities with Medical Guardian, please visit: https://medicalguardian.com

Medical Guardian

Customer Retention Specialist

Medical Guardian seeks retention specialists to assist customers effectively.

• Thrive in culture of growth and help customers live a life without limits.
• Work from home with provided laptops and headsets.
• Schedule: Monday to Friday 11:30-8pm EST with weekend rotation.

Retention Specialist

Account Executive

Remote sales position assisting customers with Medical Guardian services.

•Handle inbound and outbound sales calls every day with urgency, care and expertise to convert potential customers into subscribers.
•Properly utilize the provided hardware and software such as laptops, headsets, Salesforce CRM, Microsoft applications, and Five9 adapter to properly document sales calls and activities.
•Generously listen, seek solutions, establish value, make a strong recommendation, and overcome objections as part of every sales process to achieve sales goals and best protect our customers.
•Exhibit a high standard of personal and professional ethics while simultaneously achieving excellent results and performing to levels of reward, recognition, and promotion.
•Enact a strong work ethic to complete or exceed handling of least 75 Sales calls in an 8.5 hour shift.
•Flexibility to work weekends, evenings, and holidays as required.

Sales Representative

Customer Support

Support customers with medical alert devices at Medical Guardian.

• Answer incoming telephone calls from customers and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the customer is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep customer records complete and current.
• De-escalate situations involving dissatisfied customers; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• Display positive attitude while communicating with all internal and external customers; collaborate with team members to improve the customer experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Medical Guardian Jobs in New York City