Medical Web Experts, a leading provider of IT and web development solutions for the healthcare industry’s toughest challenges, offers customers a superior, one-stop-shop experience for all their web presence needs. Medical Web Experts help practices, hospitals, health systems, pharmacies, medical device manufacturers, labs and software vendors meet their online presence objectives through our broad, HIPAA-compliant product and service offering. These products and services include a patient portal solution, a mobile app platform, custom software/app development, web design, and internet marketing.

Today's healthcare organizations are deeply challenged to meet the market demand for a modern, self-service, secure web presence. Without the necessary internal IT resources and knowledge to successfully create, market and maintain web technologies, projects face imminent failure. Medical Web Experts' experience and holistic approach to the development of customer solutions has resulted in its customer's unparalleled success for more than a decade.

Founded in 2003 and headquartered in Dallas, Texas, Medical Web Experts is an employee-owned business made up of 45 staff. We serve hundreds of customers nationwide, including multiple prestigious healthcare organizations such as Baylor, Columbia University, University of Massachusetts, Cleveland Clinic Abu Dhabi, WESTMED, and MedStar Washington.

Our mission is to help our clients achieve their online presence objectives, safely and securely, through our broad product and service offering.

Medical Web Experts

Support Engineer

Technical Support Specialist for software solutions at Bridge.

• Manage and track support tickets through a ticketing system, ensuring timely resolution and follow-up.
• Troubleshoot issues by following technical guides and collaborating with other departments when necessary.
• Utilize tools like Postman to interact with APIs and test system integrations.
• Guide clients and internal staff through technical processes.
• Provide detailed procedural documentation and relevant reports on support activities.
• Prioritize and handle multiple open cases simultaneously, ensuring that each is followed through to resolution.
• Establish strong working relationships with customers and colleagues.
• Work continuously on tasks until successful completion or escalate issues to third parties, if necessary.

Technical Support Specialist

Technical Project Manager

Lead diverse projects aimed at enhancing patient-provider collaboration through an integrated platform.

• Define project scope, objectives, and deliverables in collaboration with stakeholders
• Monitor project progress, identify potential risks, and implement mitigation strategies
• Ensure all project milestones and deadlines are met
• Maintain clear, precise, and empathetic communication with clients, account managers, supervisors, and technical teams to ensure alignment throughout the project
• Participate in and collaborate on requirements gathering, understand client needs, and serve as the primary point of contact with the technical team
• Assist in creating proposals and supporting business development efforts
• Develop trusted relationships with new and existing clients- serve as the Company’s primary face to existing and newly on-boarded clients
• Monitor project performance and provide updates to clients and internal leadership
• Identify risks and escalate them to management for resolution
• Collaborate with internal teams to identify and allocate resources necessary for each project
• Act as a facilitator to resolve any issues that arise within the project team
• Prepare closure reports, analyze project outcomes, and identify opportunities for improvement
• Identify and present additional value opportunities to clients, contributing to the growth of existing accounts and the expansion of our services

IT Project Manager

Backend Engineer

Build high-quality applications focused on security for healthcare IT solutions.

• Creating, updating, and maintaining JSON RestAPI
• Collaborating with technical leads, designers, and other developers
• Designing and delivering performant, maintainable, and scalable features and services
• Taking ownership of code quality and writing tests
• Rapidly fixing bugs and solving problems for customers
• Being open to learning new technology languages and new features

Medical Web Experts Jobs in New York City