Menlo Ventures provides capital for seed through growth technology companies in the consumer and enterprise sectors. For decades, the firm’s market-driven research analysis has led to the identification of and successful exits in innovative technology markets. Notable research areas of investment include Mobile (Siri, Uber, TeleNav), Enterprise Storage (3PAR, Spinnaker Networks, Coraid), Communications (Acme Packet, Cavium Networks), and Consumer (Fab, Tumblr, Carbonite, Roku). Founded in 1976, Menlo’s portfolio includes 70 public companies and more than 100 mergers and acquisitions. Throughout the firm's history, Menlo’s deep network of portfolio entrepreneurs, angels and advisors are a key resource made available to all of our family of investments. Menlo Ventures has $4 billion under management and is currently investing Menlo Ventures XIV, a $450 million fund. For more information, visit www.menlovc.com.

Menlo Ventures

Operations

Lead clinical operations and enhance behavioral health services for cancer patients.

• Drive continuous improvement of how we deliver our care model to deliver growth, care model fidelity, and team efficiency goals
• Drive daily 1% improvement of our operations and systematically codify SOPs to ensure consistency and scalability of our model
• Own clinical quality audits to ensure fidelity of our care model and enable learning of our care teams
• Optimize clinical documentation and billing
• Oversee budgeting and clinical capacity planning activities to drive productivity and quality
• Ensure satisfaction of oncology practice partners
• Train, develop, and manage Behavioral Health Care Managers to deliver industry-leading patient care along with team engagement and retention
• Partner with our part-time clinical director to build and codify a Psycho-Oncology & Collaborative Care Model training program that effectively and efficiently onboards care managers to be successful in their role and reach full panel within 120 days
• Hire, manage and develop care managers to work at the top of their capabilities and achieve care model expectations
• Partner with tech and data team members to outline clear requirements to build and leverage technology that drives the growth of our business and improves the effectiveness and efficiency of our clinical operations
• Serve as a core member of the Colla Health Care Model Strategy committee to make data-driven adjustments to the existing care model and align on our rolling 12-month care model roadmap and service line expansions

Head of Clinical Operations

Customer Success Manager

• Develop and nurture communication channels with leads and customers
• Optimize lead management processes
• Oversee the entire sales cycle
• Collaborate with internal teams
• Utilize data analytics
• Develop and execute marketing campaigns
• Provide exceptional customer service
• Monitor and report on customer relationship status and metrics

Menlo Ventures Jobs in New York City

Menlo Ventures

Head of Clinical Operations

Menlo Ventures

Customer Success and Lead Management Optimization Specialist

Menlo Ventures