The Metaverse Standards Forum provides a venue for cooperation between standards organizations and companies to foster the development of interoperability standards for an open and inclusive metaverse, and accelerate their development and deployment through pragmatic, action-based projects.

Metaverse Standards Forum

Customer Support

Deliver customer support for veterinary software solutions.

• Support veterinary customers across the U.S. with high-quality customer service relating to the use of our practice management software.
• Resolve or escalate customer requests/issues promptly, managing any internal tickets until resolution.
• Conduct remote diagnostics and troubleshooting.
• Develop a repository of resources (articles, product walkthrough videos, common actions gifs) for our customers to readily access to increase their autonomous learning.
• Review, analyze, and evaluate trends on common system issues and communicate these to the company.
• Maintain a deep understanding of the product and speak with customers and prospects about the most relevant features for their business needs.
• Proactively identify and mitigate risks to minimize customer disruptions.
• Establish a trusted advisor relationship with every customer.
• Provide support during standard support hours.
• Serve in an on-call rotation for night and weekend support to ensure our customers have support with any urgent issues, as needed.
• Other duties and responsibilities as assigned.

Customer Support Associate

Product Manager

• We're seeking a Product Manager with expertise in the veterinary industry, who is eager to lead the next phase of our product's evolution, casting vision and executing on both our new veterinary group partner and our independently-owned clinic customers' needs.
• Lead customer interviews & competitor/ market research to align multiple stakeholders on defining and driving product roadmap
• Work with product designer to draft wireframes & product specs
• Drive sprint planning, QA, & daily standup with developers
• Lend help with marketing & sales, including monthly travel to veterinary conference to showcase the product to customers

Metaverse Standards Forum Jobs in New York City