Tessitura Systems Analyst

July 25

Apply Now

Receive Emails with Similar Jobs

Metropolitan Opera

WebsiteLinkedInAll Job Openings

The world's greatest singers on the world's greatest stage

opera • performing arts • nonprofit

1001 - 5000

Description

• Collaborate with other application support team members to ensure that tessitura support request tickets are resolved in a timely and efficient manner. • Work directly with web support team, website developers, and Tessitura Network to resolve problems and maintain site functionality and stability. • Work with the Box Office to confirm that all processing issues and concerns are reported, and necessary steps are taken to resolve. • Work with Information Systems staff to ensure Tessitura-based hardware is fully functional and optimized (including N-Scan equipment, BOCA printers, payment processing systems, etc.). • Create, modify, read and understand stored procedures using SQL Server Management Studio (SSMS). • Create tables, functions, triggers, views for business functions and reporting. Create, modify, and troubleshoot SQL Server jobs. • Create custom reports and modify existing reports in Tessitura according to business needs. • Participate in the testing and rollout of application software and new releases. • Collaborate with users on Tessitura upgrades and new functionality implementations. • Ensure proper and thorough documentation of application support procedures and protocols. • Provide outstanding internal customer service to all application users at The Metropolitan Opera. • Respond to requests for assistance via phone, email, in person, and support tickets. • In rotation with the Application Support team, provide weekend coverage (Friday evening through Sunday evening).

Requirements

• Bachelor's Degree in computer science or comparable work experience using Tessitura or any other enterprise software application within arts or cultural organization is preferred. • Excellent understanding of relational databases is required. • Ability to write complex SQL queries and stored procedures is required. • Familiarity with other components in the Tessitura ecosystem such as NScan, Print at Home and Web API is preferred. • Experience writing custom reports in infomaker/SQL Server Reporting Services is preferred. • Excellent troubleshooting and problem-solving skills, flexible mindset.