The Metropolitan Opera is a vibrant home for the most creative and talented singers, conductors, composers, musicians, stage directors, designers, visual artists, choreographers, and dancers from around the world.

Metropolitan Opera

Sales

Achieve sales goals and provide customer service at the Met Opera Shop.

• Ability to sell across a variety of product categories
• Understand and execute on up-selling and cross-selling
• Ability to cultivate high-end customers and patrons, creating sales and membership opportunities
• Provide excellent, engaging and thoughtful customer service
• Maintain a thorough knowledge of Met Shop products and promotions
• Stay informed of merchandise campaigns, promotions and store activities
• Actively work to maintain visual displays including accurate signs, price tags, and collections
• Restock and replenish the selling floor
• Keep the selling area, registers and stock area clean and well maintained
• Ring on the register, report and handle all required transactions, issue receipts and pack merchandise in the proper manner
• Stay current with Met Opera productions
• Adhere to all policies and programs contained in the Employee Handbook
• Stay informed of store standards, practices and routines and work accordingly
• Answer phones courteously and promptly
• As assigned assist in the training of new sales associates
• Communicate effectively with customers and co-workers
• Must fulfill scheduled obligations or find a replacement in a timely manner (subject to the approval of the store manager)
• Perform other retail associate duties as directed including but not limited to:
• Assisting with product or purchasing related administrative tasks on an as-needed basis in the merchandising office
• Data entry on an as-needed basis
• Receiving merchandise
• Prepare orders for shipment
• Performing cycle counts
• Other activities needed to operate the store and web business

Sales Associate, Part-Time

Operations

Manage capital improvement projects and lead production workflows for The Metropolitan Opera.

• Manage planning and execution for the production Capital Improvement project portfolio.
• Assign and lead internal and contracted project managers/human resources per project.
• Implement a standard model for Project Management across all projects.
• Standardize project/portfolio reporting and facilitate interdepartmental communication.
• Run periodic risk assessments and advise Assistant General Manager and Production Team on project implications for repertory and event programming.
• Collaborate with Legal to establish preferred vendor service and purchase agreements.
• Support the core production team in their essential duties by providing leadership, guidance, and mediation throughout the production planning and execution cycle.
• Direct the development of a stage equipment and machinery reliability program.
• Collaborate with the Safety Director, Legal, and Production Team to ensure an integrated approach to regulatory compliance and best practices.
• Coordinate the evaluation and tracking of 3rd party intellectual property approvals for production elements for all design disciplines.
• Negotiate and Execute licensing and release agreements in consultation with Production Manager, Design Teams, and Legal.
• Coordinate RFP development for outside scenery construction; negotiate and execute vendor contracting.
• Review and execute New Production Costume build agreements.
• Negotiate and Execute all Production Master Services/Purchases agreements and one time contracts for procurement of goods and services in consultation with all areas of production.
• Coordinate vendor requests for production photo publishing approval.
• Manage Administrative Associates: Costumes, Wardrobe/Wigs and Makeup, Construction/Scenic, Electric, Props, Production Finance Coordinator/Assistant Finance Coordination, Logistics Coordinator.
• Coordinate accounting and control policy consistency/compliance for all production areas.
• Participate in repertory production planning by serving on the Scheduling Committee to advise of capital project requirements.
• Participate in the yearly budgeting process by planning and tracking individual budget lines as assigned.
• Remain abreast of current and developing industry standards and guide lines regarding the safety of stage operations.
• Support and maintain an environment of collaboration.
• Regularly update the Assistant General Manager on departmental status.
• Manage Production Department satellite service agreements.
• Conduct market research, negotiate agreements, and manage the vendor relationship for 2 warehouses and a shipping container storage yard in the NYC metropolitan region.
• Coordinate annual safety, anti-harassment, and DEI training for Production sub departments in consultation with Chief Diversity Officer, Safety Director, and Chief Human Resources Officer.
• Coordinate specialty training as needed - Scaffolding, Suspended Scaffolding, Professional Development (excel, vendor software training etc.)
• Review and approve all requests for departmental network access/email/internet rights for all Production areas in consultation with IS and department heads.
• Administer production software in consultation with IS; Autodesk Autocad/Inventor/Vault.
• Participate in an advisory capacity on weekly committee to address labor relations issues across all production union groups.
• Participate in periodic labor negotiations in an advisory capacity.
• Coordinate intern interviews and placements in consultation with DEI team.
• Support control team with quarterly and annual evaluation of property and cargo insurance requirements.

Director, Production Operations

Systems Engineer

Support and optimize Tessitura systems for arts organizations.

• Collaborate with other application support team members to ensure that tessitura support request tickets are resolved in a timely and efficient manner.
• Work directly with web support team, website developers, and Tessitura Network to resolve problems and maintain site functionality and stability.
• Work with the Box Office to confirm that all processing issues and concerns are reported, and necessary steps are taken to resolve.
• Work with Information Systems staff to ensure Tessitura-based hardware is fully functional and optimized (including N-Scan equipment, BOCA printers, payment processing systems, etc.).
• Create, modify, read and understand stored procedures using SQL Server Management Studio (SSMS).
• Create tables, functions, triggers, views for business functions and reporting. Create, modify, and troubleshoot SQL Server jobs.
• Create custom reports and modify existing reports in Tessitura according to business needs.
• Participate in the testing and rollout of application software and new releases.
• Collaborate with users on Tessitura upgrades and new functionality implementations.
• Ensure proper and thorough documentation of application support procedures and protocols.
• Provide outstanding internal customer service to all application users at The Metropolitan Opera.
• Respond to requests for assistance via phone, email, in person, and support tickets.
• In rotation with the Application Support team, provide weekend coverage (Friday evening through Sunday evening).

Tessitura Systems Analyst

Oversee fundraising efforts for foundation and government operating income and special projects.

• Direct the activities of all foundation and government giving, including identifying, cultivating, and soliciting new sources of support, while managing annual grants.
• Prepare grant proposals and reports; follow up on requests and report requirements related to grants and manage other correspondence with funders and prospects on a timely basis.
• Manage communication with designated relationships through meetings, site-visits, conference calls, personal cultivation and event invitations, steward existing donors.
• Manage administration of department, including tracking income and expense budgets; and creating and maintaining annual solicitation, acquisition and reporting calendars.
• Oversee the maintenance of all foundation and government records.
• Ensure proper fulfillment of funder benefits and contractual obligations, ensuring proper crediting in all print and digital materials.
• Entertain and cultivate current and prospective funders during the season; attend select functions and special events.
• Liaise with all departments across the Met, including Development, Finance, Media, Legal, Marketing, Education, Operations, Artistic, and House Management.

Director, Foundation and Government Relations

Bookkeeper

Process payroll and related tasks while ensuring compliance and excellent customer service.

• Process complex weekly payrolls for various employee groups, ensuring timeliness, accuracy, and compliance with collective bargaining agreements and regulations
• Enter data for new and existing employees
• Assist with payroll-related research and analysis
• Assist employees with payroll-related questions and issues, demonstrating customer service excellence
• Answer inquiries on unemployment claims, employment verifications, workers’ compensation, mortgage and loan applications
• Maintain paid time off records for assigned employee groups
• Investigate and resolve payroll discrepancies, in accordance with regulations
• Maintain in-depth knowledge of payroll-related regulations and high degree of familiarity with collective bargaining agreements and non-contractual pay practices
• Provide general administrative support, including answering phones, handling walk-in traffic, and filing, as necessary
• Participate in the preparation of Payroll and Finance mailings to employees
• Provide accounting support for Finance Department including documentation review and financial analyses and reconciliations
• Assist in the follow-up and reissuance of uncashed checks
• Coordinate securely gathering banking information and setting up electronic payments, and fielding questions regarding and resolving issues with returned payments
• Assistance with other finance and accounting department tasks on a partial weekly basis
• Other duties as assigned

Payroll and Accounting Associate

Marketing

• This role is accountable for ensuring a coherent yet impactful brand presence across all interactive media channels
• Responsible for strategic/long term digital planning, audience engagement, major project management, and liaising with cross-functional teams on organizational strategy consistency across digital channels, as well as content management and direct marketing

Metropolitan Opera Jobs in New York City