Micro Merchant Systems develops pharmacy software solutions, helping independent pharmacies, hospitals, and institutions fill prescriptions swiftly, securely and profitably while meeting the challenges of today’s pharmacy market. 

Easy to use, PrimeRx™ pharmacy software quickly becomes an integral tool for the staff’s prescription workflows, includes features that will streamline daily processes. These features enhance pharmacies overall productivity with tools to simplify workflow, patient and provider intake, process claims, label and dispensing, and managing inventory. PrimeRx is a total pharmacy dispensing solution.

PrimeRx™ benefits are prescription efficiency with reducing dispensing errors, integrated patient management to help identify medication synchronization candidates, patient medication adherence reports to improve CMS Five Star ratings, and insurance management to increase revenue and profitability.

Experience complete interface integration for Rx check out with PrimeRx™, PrimePOS™, and PrimeESC™ and all working together.
• PrimePOS™ (Point of Sale), built for quick and precise customer check-outs. Inventory management with complete EDI integration with wholesalers to control and automate the ordering process.
• PrimeESC™ (Electronic Signature Capture), scan and link the patient’s signature to patient records in the pharmacy system. Captures HIPAA signature. 
• PrimeDMS™ (Document Management System), utilizes Windows compatible scanners to record documents into PrimeRx™ for secure and easy access.
• PrimeDELIVERY™ (Delivery Module), work seamlessly with PrimeRx™ and PrimePOS™, allowing pharmacies to manage scripts generated in PrimeRx™ for delivery and copay collection.
• PrimeWEB™ (Web Portal) workflow optimization tool connects patients, doctors, health facilities and pharmacies.

With a client-centered approach, our customizable suite of products accommodates the needs of individual pharmacies for maximum impact on productivity.

Micro Merchant Systems, Inc

IT Support

Provide technical training and support for pharmacy management software and services.

• Demonstrate strong communication skills (written and verbal) thru the delivery of internal and external email, chat, web meeting and verbal interactions with clients, colleagues, and vendors for effectively manage installation projects, handle project escalations, develop team schedules and assist in the successful onboarding.
• Proactively engage clients to address customer inquiries with timely and effective solutions and exceptional customer satisfaction while maintaining effective KPIs and SLAs.
• Become proficient in the resolution of routine pharmacy customer inquiries for hardware/network settings and functionality questions on our line or Prime branded pharmacy management products, services, APPs, APIs and Interfaces.
• Execute effective Root Cause Analysis escalations in collaboration with Manager as required to ensure effective ticket resolution and customer satisfaction for all hardware/software/network related issues.
• Diagnose and troubleshoot hardware problems and help our customers install applications and programs and provide basic support for password resets, printer configurations, break/fix instructions, resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
• Assists with repair, configuration, installation and troubleshooting of issues related to hardware performance on servers, scan & network equipment
• Possess self-driven initiative for continues learning to build knowledge on all hardware associated with the company’s products, services, organizational and industry changes.
• Participate in periodic team huddles and training with Managers Team Members and others to learn new products and services to better serve our customers.
• Maintain frequent communication to offer encouragement, amend tasks, and provide updates

Technical Support Analyst, Level 1

Salesforce Administrator

Participate in building and implementing Salesforce environments and integrations for PrimeRx.

• Be the first internal go-to point of contact for Salesforce-related inquiries, new requirements, and design changes
• Support business process and reporting needs for Sales & Marketing, Operations (Support, Implementation, Managed Services), Finance, and Accounting
• Perform data management tasks (data import, deduplication) and other ongoing maintenance
• Manage user roles, profiles, and permission sets to ensure data security and compliance
• Maintain technical documentation
• Stay apprised of new Salesforce feature releases, best practices, and optimization strategies

Salesforce Administrator (Remote)

Human Resources

Oversee HR functions, enhancing independent pharmacy operations through effective human resource practices.

• Manage the full recruitment cycle, from job posting to interviewing and hiring.
• Facilitate the onboarding process to ensure a smooth transition for new hires.
• Assist in conducting internal investigations as needed.
• Implement and manage performance review processes to support employee development and organizational goals.
• Conduct orientation sessions to welcome and integrate new employees.
• Oversee employee benefits programs and manage leave of absence.
• Ensure HR practices comply with all relevant laws and regulations.
• Conduct regular audits to maintain compliance and improve HR processes.
• Work on various HR projects to support the department and organizational goals.

HR Generalist

Accountant

Managing financial operations and supporting compliance and analysis for pharmacy software solutions.

• Provide monthly accounting closure procedures and deliverables, which includes journal entries, reconciliations, reports in compliance with GAAP
• Provide Balance Sheet account reconciliations.
• Research and present month-over-month variance analysis for GAAP and MGMT reporting
• Support data systems integration and reconciliation
• Maintain documentation for compliance reporting and audits
• Support the Manager of Finance to coordinate with external auditors and tax advisors for timely completion of annual audit reports and tax filings
• Support A/R and A/P with various functions.
• Collaborate with business partners to ensure compliance with corporate accounting policies, procedures, controls and provide support on special requests when necessary
• Continuously improve the automation of the accounting and reporting process
• Support CFO and the Manager of Finance with special projects as requested

Junior Accountant

Marketing

• SEO and Paid Media Management: Optimize and adjust SEO strategies and manage paid media campaigns, including Google PPC and social media advertising.
• Marketing Automation and CRM: Utilize tools like HubSpot and Salesforce to manage marketing automation, customer relationships, and lead management.
• Campaign Development: Oversee the creation and execution of email campaigns, web content, and social media strategies to enhance user engagement and drive web traffic to capture new leads.
• Analytics and Reporting: Develop and monitor key metrics such as ROI, digital KPIs, and campaign analytics to guide marketing strategies.
• Process Improvement: Recommend and implement improvements to online user experiences to boost engagement metrics and conversion rates.
• Collaboration and Vendor Management: Work with internal teams and external vendors to ensure the effective execution of marketing strategies.

Micro Merchant Systems, Inc Jobs in New York City