Enterprise Customer Success Manager - Central/East
October 19, 2023
🏡 Remote – New York
Description
• Lead and manage the entire client journey from onboarding to adoption and value realization. • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions • Plan and deliver value-based business reviews with client executives • Partner with customers to establish clear business goals, timelines, priorities, and success metrics. • Leverage your Monte Carlo product expertise to prescribe best practices to grow adoption and enhance the value driven from Monte Carlo. • Identify and develop relationships with client executives that include VPs, C-suite officers, founders, and CEOs • Regularly monitor account health and adoption to find opportunities to help customers acquire maximum value from Monte Carlo. • Project manage the customer journey using internal and external resources as needed.
Requirements
• 3+ years of experience in Customer Success serving enterprises or consulting for large enterprise clients (e.g. Bain, BCG, McKinsey, etc.) • Delivering success for data products is preferred. • Demonstrated track record in an early-stage company, startup, or highly ambiguous environment. • Project and stakeholder management skills to orchestrate large-scale rollouts and manage through enterprise political dynamics. • Ability to prioritize complex and competing objectives.
Apply Now
