Senior Technical Support Analyst
August 31
🔄 Hybrid – Manhattan
Description
• Serve as the customer’s primary point of contact for high-priority or complex technical issues. • Create and maintain comprehensive technical documentation. • Be proactive and identify areas for improvement or optimization. • Utilize CRM systems to track, manage, and resolve support tickets. • Provide guidance and support to lower-tier support staff.
Requirements
• Bachelor’s degree required • Experience working in SaaS. Healthcare, benefits related field a plus but not required • 2-3 years of experience in customer support or technical support positions, with a strong background in customer-facing support and technical troubleshooting. • Expertise in CRM systems (Zendesk, Salesforce) • Excellent technical writing skills, with the ability to create clear and concise documentation. • Strong analytical and problem-solving skills, with the ability to develop and implement process improvements. • Exceptional communication and interpersonal skills, with a customer-focused approach.
Benefits
• Competitive pay • Employer-paid healthcare • Stock options
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