Technical Support Engineer
September 11
🏡 Remote – New York
Description
• The ELD Technical Support Engineer provides Level 2 Technical Support Services to both direct customers and Netradyne resellers. • Level 2 support includes hardware device and hosted software inquiries, product education, troubleshooting, and improving technical efficiencies. • This role requires specific knowledge and skills to support Electronic Data Logs (ELD). • Support for wiring, product kitting, troubleshooting, and implementation methods for Field Enablement team members. • Working knowledge of Geotab Software and Services is highly desirable.
Requirements
• Bachelor's degree in technical discipline, or equivalent level of training/experience • 3 years’ experience in technical support, software troubleshooting and/or experience in a technical customer service role • 1-2 years’ experience in supporting ELD Systems, implementations, and ongoing operational support of those systems • Skilled in testing and installing software and hardware solutions, specifically 12/24v installation practices is a plus • Skilled in testing (QA) of hardware/software and generating reports to track results • Vehicle cable installation and routing experience is preferred • Ability to multi-task and work with a cross-functional international team, including consultants, external partners, and off-shore development teams • Excellent time management and organizational skills with the ability to prioritize workload • Strong customer-facing communication skills, both verbal and written • Interpersonal skills and the ability to collaborate with global teams • Knowledge of commercial vehicle telematics (such as J1939, ODBII, & RP1226) • Knowledge of Best Practice Support Techniques
Benefits
• Company Paid Health Care, Dental, and Vision Coverage • Including Coverage for your partner and dependents • Three Health Care Plan Options • FSA and HSA Options • Generous PTO and Sick Leave • 401(K) • Disability and Life Insurance Benefits • $50 phone stipend per pay period
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