Help Desk Associate
September 5
🏢 In-office - Manhattan
Description
• Provide first-level technical support to employees and clients. • Troubleshoot hardware and software issues. • Assist with user account management. • Ensure timely resolution of technical incidents. • Manage multiple tasks in a fast-paced environment.
Requirements
• 4 – 6 years’ experience in a help desk environment • Proficiency in Windows and macOS environments, basic networking knowledge, and experience with common IT tools and software. • Strong communication skills and a customer-oriented approach to problem-solving. • Associate’s degree in IT, Computer Science, or related field preferred.
Benefits
• medical • dental • vision • disability insurance • 401(k) • EAP • parental leave • unlimited vacation • company-paid holidays
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