NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Lead Technical Account Manager
July 10
🏡 Remote – New York
NICE
Make experiences flow.
Big data capture and analysis • Multi-channel interactions Recording • Financial crime solutions • Customer experience management solutions • Security and public safety solutions
5001 - 10000
Description
• Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field • The Lead TAM is deeply experienced and expert account management professional, responsible for resolving the most complex problems and providing excellent technical and customer service to specific key accounts • TAM will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer • The accounts assigned are generally our largest, most complex, and challenging customers
Requirements
• 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery • Demonstrated technical problem-solving proficiency • Excellent analytical and advanced troubleshooting skills with end-users/customers • Excellent customer service and communication skills, both verbal and written • Exemplify subject matter expertise in two or more technical areas • Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies • Extensive software, telecommunications, and IP Telephony
Benefits
• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! • Every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations • If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Apply Now
