NMI is a global leader in embedded payments, powering more than $200 billion in payment volumes every year. From our industry-leading payment gateway technology to our seamless merchant acquiring, underwriting, onboarding and management platform, we enable our partners across the entire payments ecosystem. 

We help our partners deliver frictionless payment solutions to their customers, offering modularity, flexibility and choice, wherever and however consumers want to pay – online, in-store, in-app, mobile and unattended. And we’re constantly innovating, empowering ISOs, software vendors and payment professionals as they embrace the future of fintech.

Customer Support

Support Analyst assisting customers with payments platform integration and support.

• The Support Analyst is a team player with exceptional problem solving skills who enjoys helping our customers with gateway application and website integration questions and issues.
• The Support Analyst will be empowered to solve problems independently and make decisions that he/she considers to be in the customer’s best interest.
• The successful incumbent is extremely confident in NMI’s products and in their own ability.
• They are computer savvy and pick up new computer technologies with ease.
• These team players are proactive enough to work independently but also enjoy the camaraderie and support of their team.

Customer Support Analyst

Operations

O2C Operations Analyst managing order processes for payment technology company.

• The Order to Cash (O2C) Operations Analyst will be responsible for overseeing the end-to-end order-to-cash process, including contract review, order management, invoicing, collections, and cash application.
• Collaborate with cross-functional teams to optimize deal processes and support the achievement of sales targets.
• Focus on accuracy, efficiency, and process improvement.

Senior Analyst, Order to Cash Operations

Database Administrator

Maintain high availability databases in a remote setting for innovative payments technology.

• NMI is seeking a Senior Database Administrator with MySQL experience
• Focused on the maintenance and design of our database estate,
• Manages and monitors all databases across multiple platforms
• Assists in designing and refining database architecture
• Participates in an on-call rotation for database related incidents
• Tests, documents and improves database performance across the enterprise
• Performs incident root cause analysis, identifies solutions to prevent future database outages

Senior Database Administrator (MySQL)

Security Engineer

Oversee security operations and manage risks for a payment technology platform.

• Lead and manage security operations, enhance security postures, and manage risks
• Oversee security team, develop strategic security plans, ensure compliance and incident management

Director/Head of Information Security

Social Media Manager

Assist in developing integrated PR and social media initiatives for a fintech leader.

• NMI is looking for an enthusiastic PR and Social Media Manager to assist in developing integrated PR and social media initiatives
• Deliver successful media campaigns across traditional, digital and social media channels

PR and Social Media Manager (Payments/Fintech)

Product Manager

• Drive the processing team towards clear and measurable outcomes
• Lead strategy definition and prioritization for payment acceptance, and oversee annual and quarterly planning to ensure your strategy has stakeholder consensus and is iteratively delivered
• Deeply understand the needs of our global customers, their merchants and end-users, internal teams, competitors, and the market
• Provide cross-functional teams context, empathy, and rationale behind customer needs. From “customer wants a feature” to “they want to solve a problem that helps with ...”
• Build a customer feedback loop (qualitative, quantitative, experiments, A/B testing, partner advisory board, etc)
• Establish and inspect quarterly OKR’s for your team to measure efficacy of growth initiatives
• Attract, build, manage, and develop a talented, diverse and inclusive team of product managers
• Speak at conferences, company firesides, sales and customer workshops to promote products
• Manage vendors within your product line from contract negotiation and renewals, through delivery, escalation, and relationship management. These partners include card schemes, processors, device manufacturers, and distributors
• Partner closely with engineering around design and architecture decisions, capacity planning, prioritization, product and delivery decisions
• Partner closely with product marketing to bring new products to market (GTM)
• Partner closely with the sales and finance team on shared revenue objectives, inventory forecasting, and maintaining a product P&L for your product lines
• Contribute to building and scaling the Product team and discipline across the organization by sharing market insights, providing thought leadership, leading job shadowing and mentoring sessions, and identifying opportunities for additional growth and training for the product team

Director of Product Management - Payment Processing 

Site Reliability Engineer

• NMI is seeking a Manager to lead a distributed team of highly skilled DevOps Engineers and Database Administrators within our Site Reliability Engineering (SRE) organization.
• Responsible for managing a team of professionals spread across various locations in the United States.
• Lead incident response efforts, ensuring timely resolution and minimal customer impact.
• Coordinate with cross-functional teams to align engineering efforts with business objectives and customer needs.

Manager, Site Reliability Engineering

DevOps

Maintain high availability of services and improve operations for a payments technology platform.

• Administration - Participate in maintenance and operations of our production environment, including patching, deployment, server administration, and troubleshooting, either using configuration as code tooling or manually.
• Reliability & Performance - Ensure reliability, availability and performance of services.
• Projects - Deliver complex solutions that traverse all layers of the technology stack: Operating System, Virtualisation, Network, Storage & Cloud.
• Data Centre - Participate and coordinate on-site deployments of critical hardware, including servers and storage.
• Collaboration - Work closely with teammates, software, and security teams to rapidly meet customer, business, and compliance needs.
• Automation - Drive the automation of operational tasks, and ensure our infrastructure is more like cattle than pets.
• Observability - Develop and maintain internal and commercial or OSS tools to improve system health, performance, and deployment.
• Continuous Improvement - Drive never-ending improvement in SRE processes, tools, and methodologies.
• On-Call - Participate in a rotating 24x7 on-call schedule with your team to ensure availability of services across the production environment.

NMI Jobs in New York City

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