Remote Customer Success Specialist
August 27
🏡 Remote – New York
Description
• Act as the main point of contact for gig workers, providing guidance and support throughout their journey with NoGigiddy. • Proactively engage with gig workers to understand their needs, goals, and challenges, and identify opportunities for growth and success. • Respond promptly and accurately to gig workers' inquiries, concerns, and issues via email, chat, and phone. • Collaborate closely with other functional teams to ensure a seamless experience for gig workers. • Keep detailed records of customer interactions and provide regular updates and reports to the management team. • Contribute to the development and improvement of our customer success strategies and processes. • Identify and escalate complex or unresolved issues to the appropriate internal teams for resolution. • Stay up-to-date with industry trends and best practices to continuously enhance the customer success experience.
Requirements
• Prior experience in customer success, customer support, or a related role, preferably in the gig economy or staffing industry. • Exceptional interpersonal and communication skills, with the ability to build strong relationships with gig workers and provide clear and concise guidance. • Strong problem-solving skills, with the ability to think critically and find creative solutions to customer inquiries and challenges. • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed. • Proficiency in using customer support tools, CRM software, and other relevant platforms. • Ability to work independently and remotely, with strong time management and organizational skills. • Flexibility to adapt to changes and prioritize tasks in a fast-paced and dynamic environment. • Passion for the gig economy and the desire to contribute to its growth and evolution.
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