Nomi Health is rebuilding healthcare with services and technology solutions that allow easy access to quality, affordable care.

Nomi Health

Onboarding Specialist

Onboard and support providers while ensuring understanding of their contract terms.

• Conduct outreach to providers following a warm transfer from the contracting team.
• Welcome and onboard new providers, ensuring they feel supported and informed.
• Reiterate contract terms and conditions, addressing any questions or concerns providers may have.
• Explain Nomi processes, systems, and expectations clearly and thoroughly.
• Serve as a primary point of contact for providers during the onboarding process.
• Build and maintain strong, positive relationships with providers.
• Provide ongoing support and follow-up to ensure providers are satisfied and fully integrated into our system.
• Work closely with the contracting team to ensure a smooth transition and handoff.
• Collaborate with internal departments to address any provider-related issues promptly and efficiently.
• Keep accurate and up-to-date records of provider interactions and onboarding progress.
• Identify opportunities to enhance the onboarding experience for providers.
• Contribute to the development and implementation of best practices for provider engagement and onboarding.

Provider Engagement - Onboarding Specialist

Operations

Monitor and improve data accuracy and operational processes for business efficiency.

• Regularly review and monitor existing files and databases to ensure accuracy and completeness.
• Identify and resolve discrepancies, errors, and inconsistencies in data and documents.
• Implement routine checks and audits to maintain data integrity.
• Analyze current business processes and identify areas for improvement.
• Develop and implement strategies to streamline operations and enhance efficiency.
• Collaborate with cross-functional teams to refine and optimize existing workflows.
• Respond promptly to operational issues and troubleshoot problems as they arise.
• Develop and execute solutions to repair and improve faulty files and processes.
• Maintain thorough documentation of issues, resolutions, and improvements.
• Generate and analyze reports to monitor the performance of business operations.
• Provide insights and recommendations based on data analysis to support decision-making.
• Prepare and present regular updates to management on the status of operations and improvements.
• Work closely with various departments to ensure operational alignment and support.
• Provide training and guidance to team members on best practices for data management and process improvement.
• Assist in the development and maintenance of operational policies and procedures.

Data Operations Specialist

Recruitment

Manage and coordinate schedules for providers and call center staff to ensure patient care.

• Develop and manage provider and call center staff schedules across multiple shifts
• Manage and maintain provider and agent schedules by filling open shifts, coordinating schedules to increase or decrease the amount of necessary coverage, including changing shifts immediately to ensure shifts are staffed appropriately
• Update and maintain system to reflect holidays, time off requests, appointments, trainings and unavailability
• Resolve scheduling conflicts and manage last-minute changes efficiently
• Communicate regularly with stakeholders regarding assignments and issues
• Monitor staff performance and attendance, reporting any issues to management
• Ensure all shifts are filled to meet requirements
• Keep phone list updated, and current staff information updated in system; contacting any team members if shift changes are made or if they are late to their shift
• Communicate daily with key stakeholders within organization; including providers and agents to ensure coverage
• Ensure staff are aware of schedules on a weekly basis
• Provide reports as requested related to provider shifts and predicted patient volumes
• Assist in training new staff on scheduling systems and procedures
• Manage onboarding process of new providers and agents
• Ensure compliance with company policies and regulatory requirements


Nomi Health Jobs in New York City

Nomi Health

Provider Engagement - Onboarding Specialist

Nomi Health

Data Operations Specialist

Nomi Health

Staffing Coordinator

Nomi Health