Okendo is the customer marketing platform that enables brands to grow faster and more efficiently by building stronger customer relationships. Using Okendo, brands can gain actionable insights into customer preferences and behaviors, drive customer advocacy and deliver more personalized customer experiences. Founded in 2018, Okendo is trusted by 6,000+ of Shopify’s fastest-growing brands including SKIMS, 1st Phorm and Magic Spoon and is proudly backed by leading venture partners at Index Ventures, Base10 and Craft.

Okendo

Account Manager

Account Manager at Okendo maximizing customer value and driving expansion revenue.

• To be successful as an Account Manager, you should demonstrate excellent interpersonal skills, knowledge of CRM software, the ability to manage multiple tasks at once, superior customer skills, strong business acumen, and adept problem-solving skills.
• A successful person in this role will have the ability to meet with customers as a dedicated contact.
• The Account Manager will foster favorable relationships with existing customers, prepare new quotes, manage the upsell cycle process, prepare upsell reports, and manage the upsell pipeline.
• Core responsibilities include maintaining client relationships, overseeing the upsell process, generating incremental expansion opportunities, and acting as the primary point of contact.
• This is a quota-carrying position. Manage the full upsell, cross-sell, and renewal sales cycles from sourcing to close.
• Conduct quality product demonstrations with prospective merchants.

Customer Success Manager

• As a Customer Success Manager, you will be responsible for delivering the Okendo value and exceptional customer experience that are fueling our rapid growth.
• Own customer retention by maintaining Net Retention Revenue on assigned accounts and actively pursuing retention and expansion opportunities through constant value demonstration.
• Be a strategic partner to merchants by managing accounts, driving advocacy and adoption, and maintaining high personal standards.
• Source expansion opportunities by leading merchant consultations, booking demos, and ensuring successful Onboarding-CS handoffs.
• Develop industry, product, and company expertise by becoming an expert on Okendo’s product suite and maintaining operational excellence.
• Work with management to identify areas and implement personal development plans, maintain awareness of industry trends, and bring recommendations to the team.
• Take ownership of mistakes and celebrate wins with the team.

Okendo Jobs in New York City

Okendo

Account Manager

Okendo

Customer Success Manager

Okendo