Omicron is one of the largest integrated development services, design and construction firms in Western Canada, providing solutions to clients in the Industrial, Institutional, Building Renewal, Commercial, Retail, and Residential sectors. Omicron was established in 1998 by people who believed real estate strategists, architects, interior designers, engineers and builders could work together to deliver a better experience throughout each step of a building project. Over the years, we have realized that it is more than our integration, it is the way we work together that delivers that better experience. With offices in Vancouver and Victoria, our clients benefit from the processes and outcome we call A Better Way.

Omicron

Support Engineer

Support customers with technical issues through various communication channels.

• Provide billing, account, Usenet, VPN, and software support through tickets, phone, and live chat to ensure comprehensive assistance to customers in both Dutch and English
• Deliver customer and technical support, maintaining a high standard of professionalism and efficiency in addressing customer inquiries and issues
• Escalate complex issues within committed time frames to ensure swift resolution and customer satisfaction
• Communicate effectively and follow up with customers of varying levels to provide continuous support and ensure their needs are met
• Proactively identify potential problems, troubleshoot issues, and make recommendations regarding solutions to enhance customer experience and prevent future challenges

Technical Support

Provide customer and technical support for an online media company.

• We zijn op zoek naar een klantgerichte zzp-er die full time klant- en technische support kan leveren, gemotiveerd om te leren en getraind is, of getraind wil worden, in sociale media.
• Voor deze baan kun je remote werken of vanuit ons kantoor in Haarlem, Nederland.
• De sfeer in ons supportteam is informeel en gezellig.
• De ideale kandidaat heeft eerdere ervaring met klant- en technische ondersteuning en kan geavanceerde problemen op een vriendelijke, duidelijke en beknopte manier aan klanten uitleggen.
• Zij / hij is gemotiveerd en kan verwijzen naar bronnen binnen en buiten het bedrijf.

Omicron Jobs in New York City

Omicron

Technical Support

Omicron

Technical Support, Dutch

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