Revenue Operations Manager

August 8

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OneSignal

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The most widely used customer messaging & engagement solution, helping 1M+ businesses deliver 10B+ messages daily.

mobile • rust • mobile engagement • push notifications • web notifications

51 - 200

Description

• Manage and improve our CRM (Salesforce) to support our Marketing, Sales, Success, and Support stakeholders and colleagues • Build and manage CRM dashboards, create supporting reporting, and generate ad hoc reports as needed • Analyze CRM data and generate impactful insights for the Go-To-Market (GTM), Finance, Product, and Leadership teams • Optimize our revenue funnels, identifying bottlenecks and implementing improvements to increase sales efficiency and productivity • Develop sales territories and segmentation, create account books for our Sales teams, and manage our account reassignment processes • Manage our existing inbound lead routing system, optimizing lead flow and distribution around Sales management requirements • Build and maintain accurate sales forecasts and reporting • Develop and implement GTM performance metrics • Collaborate closely with cross-functional business partners in BI, Marketing, Sales, and Success • Administer and analyze GTM compensation plans, ensuring the timely and accurate dispersal and execution of all agreements • Manage existing core GTM systems including: Outreach, Gong, ZoomInfo, Apollo, Koala (intent solution), Rattle (CRM to Slack workflow builder), Impartner (PRM), DocuSign • Support our Marketing, Sales, and Success colleagues with issue/error resolution, process enablement, and system training • Onboard and train all new customer-facing employees with the above mentioned GTM systems

Requirements

• 2+ years experience at a technology company in GTM operations, preferably in B2B SaaS • Proficiency in Salesforce a must, including but not limited to: object & field management, creating custom workflows and automations, user testing, front end optimizations, integrating custom and managed solutions, sandbox development, user testing, error identification and resolution • Background using tools like Outreach, Gong, and LeanData a plus • Technically inclined with the ability to help implement integrations and knowledge of modern GTM business solutions • Strong interpersonal skills; demonstrated effective listening and communication skills with the ability to synthesize data collected and identify the root of problems/causes • Proficiency in data analysis and reporting tools (e.g., Excel, SQL) • Bonus: Experience with other solutions in our ecosystem: Marketo, HubSpot, BigQuery, Mixpanel, Intercom

Benefits

• Competitive equity program • Comprehensive and inclusive benefits