Ontic
We believe businesses around the world can be safer by serving intelligence to those who protect.
protective intelligence • threat intelligence • threat assessment • investigations • physical security software
51 - 200
Global Success Manager
6 days ago
🏡 Remote – New York
Ontic
We believe businesses around the world can be safer by serving intelligence to those who protect.
protective intelligence • threat intelligence • threat assessment • investigations • physical security software
51 - 200
Description
• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives. • Own client communication and provide strategic guidance and advice to clients on leveraging Ontic to meet their business objectives and drive value across their business • Reviewing the client journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals • Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities • Proactively educating champions and their teams on the value of Ontic, while helping them uncover use cases and ensure best practices are shared • Coordinate with Sales colleagues to execute those opportunities • Forecast client renewals, ensuring retention • Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions • Work collaboratively to address client challenges with a sense of urgency • Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA
Requirements
• Ten-plus years of experience in Client Success in a SAAS space • Proven track record of five-plus years in managing and growing large accounts, with a focus on client success and satisfaction • Extremely organized and able to multitask. • Ability to simultaneously manage multiple clients with competing priorities • Candidate with Corporate Security or Executive Protection acumen a plus • Ability to work independently and as part of a team in a fast-paced environment • Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives • Familiarity with tools like SFDC, Domo, Pendo, JIRA
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