Community Outreach Manager (New York)

September 10

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Ophelia

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Evidence-based, accessible, and judgment-free approach to opioid use disorder—right in the comfort of your own home.

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Description

• Execute Outreach Strategies: Help develop and implement effective strategies to reach new markets, ensuring Ophelia’s services are widely recognized and utilized across communities. • Build and Manage Referral Relationships: Engage with referral sources, including healthcare providers, community organizations, health systems, and other stakeholders, to create strong, sustainable partnerships. Identify partners that are clinically and philosophically aligned with Ophelia. • Community Engagement: Spend the majority of your time in the field, meeting with patients, healthcare providers, and community leaders to identify needs, remove barriers to treatment, and solidify Ophelia’s presence. • Educational Outreach and Networking: Lead and participate in educational meetings, presentations, and networking events to promote Ophelia’s services both in-person and virtually. • Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies. Understand barriers to referrals initiatives with the wider internal team to build solutions for those pain points. • Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.

Requirements

• Live in New York (ideally Albany, Syracuse, or North Country, but open to other NY-based locations) • Able to travel locally with reliable transportation & valid drivers license ~4 days/week for meetings with partners; able to be deployed to certain geographic locations for a few days at a time • 2-5 years of experience in a customer or community-facing role within healthcare or public health; this includes sales experience! • Goal oriented, perceives challenges and unchartered territory as an opportunity for growth and learning • Able to speak to, energize, & persuade clinical and corporate audiences • Excellent interpersonal and communication skills, with a high level of comfort talking to clinicians, nurses, social workers, and people with opioid use disorders • Passionate about serving marginalized and vulnerable populations • Proven ability to maintain professionalism and confidentiality when working with sensitive and confidential information • Skilled in project management, with an ability to work independently in a fast-paced environment • Demonstrated ability to work cross-functionally to solve complex problems in a fast-paced and ever-changing environment

Benefits

• Remote work anywhere in the United States • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • 20 days of PTO per year • 10 company holidays • $1,000 Work From Home Stipend • 401k Contribution Platform • Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!