Evidence-based, accessible, and judgment-free approach to opioid use disorder—right in the privacy of your own home.

Ophelia

Community Manager

Manage community outreach for Ophelia's opioid use disorder telehealth services.

• Execute Outreach Strategies: Help develop and implement effective strategies to reach new markets, ensuring Ophelia’s services are widely recognized and utilized across communities.
• Build and Manage Referral Relationships: Engage with referral sources, including healthcare providers, community organizations, health systems, and other stakeholders, to create strong, sustainable partnerships. Identify partners that are clinically and philosophically aligned with Ophelia.
• Community Engagement: Spend the majority of your time in the field, meeting with patients, healthcare providers, and community leaders to identify needs, remove barriers to treatment, and solidify Ophelia’s presence.
• Educational Outreach and Networking: Lead and participate in educational meetings, presentations, and networking events to promote Ophelia’s services both in-person and virtually.
• Feedback Integration: Collect and analyze feedback from community partners to refine Ophelia’s referral strategies. Understand barriers to referrals initiatives with the wider internal team to build solutions for those pain points.
• Collaborate Across Teams: Work closely with Ophelia’s marketing, commercial, clinical, product, and operations teams to achieve outreach and market penetration goals.


Community Outreach Manager (New York)

Customer Support

Engage patients for care coordination at Ophelia, a telehealth OUD treatment startup.

• As the first point of contact, engage with patients for a best-in-class care experience
• Manage inbound communication and triage to appropriate teams
• Help schedule visits, maintain patient data, and address concerns

Telehealth Patient Support Specialist

Product Designer

• Design, implement, and maintain a product design strategy that is industry-leading, delightful, and compliant. Oversee the end-to-end design process, from user research and concept development to final visual design, usability testing, shipping and measuring impact.
• Mentor and grow the design team, fostering a culture of creativity, innovation, and continuous improvement.
• Work across the business to solicit great product design projects, prioritize the work, and communicate around the work. Ensure timely and reliable delivery of those projects. Broadly share data insights related to the behaviors and usage patterns.
• Empower design decision-making across the organization by teaching design, how to use components, leveraging patterns and copy, and then, trusting others to execute.
• Advocate for people-centered design principles and ensure they are integrated into the product development lifecycle.
• Participate in Tech Leadership planning and other activities.
• Stay current with industry trends, emerging technologies, and best practices to drive innovation and excellence in product design.

Director of Product Design

Counselor

Assist patients with insurance eligibility and facilitate bill payments for opioid treatment.

• Verify Patient health insurance and benefit information and provide timely responses to our patients and care coordination teams.
• Verify insurance through web portals and contacting insurance companies directly.
• Identify any potential non-coverage issues and effectively communicate across all departments and to our patients.
• Communicate with patients as needed to acquire necessary & pertinent information to determine accurate insurance benefits.
• Triage internal group communications regarding patient insurance questions/coverage in real-time with enrollment and care coordination teams.
• Perform timely follow-up of new & existing benefits information requests through text messaging and calls.
• Negotiate acceptable payment terms with patients in accordance with Ophelia’s policies and procedures.
• Track patients with payment plans or other options to resolve patient account balances.
• Other duties as assigned.

Ophelia Jobs in New York City

Ophelia

Community Outreach Manager (New York)

Ophelia

Telehealth Patient Support Specialist

Ophelia

Director of Product Design

Ophelia

Insurance Eligibility and Financial Counselor

Ophelia