Enterprise Solutions Engineer (SF/NYC)

March 12

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Persona

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Configurable identity infrastructure for KYC, AML, KYB, fraud detection, onboarding, and more.

Identity • Security • Compliance • PII • KYC

51 - 200

Description

• Partner closely with our Customer Success Manager team to drive account strategy, onboard and nurture Enterprise accounts and ensure they maximize the value of Persona • Be the trusted advisor for our most strategic customers; develop strong relationships with business and especially technical stakeholders which lead to the expansion of our partnership • Own the end-to-end delivery of complex solutions, such as design, implementation, quality assurance, and deployment, that apply to novel and existing use cases • Drive exceptional execution for our Solutions Engineering team • Create documentation for sharing learnings and scaling your solutions and best practices • Build strong relationships with our Product and Engineering teams • Be the voice of the customer, including providing detailed feedback and requirements to our Engineering, Product, and Design teams in order to help inform our product roadmap

Requirements

• A minimum of 5+ years of experience in a technical customer-facing role, with at least 2 years working with a small portfolio of enterprise accounts • Action-oriented and organized self-starter who isn’t afraid to get scrappy to solve customer issues – you have a strong work ethic and are committed to excellence • Deep interest in understanding customer needs and becoming an expert on Persona’s product • High technical aptitude, with an ability to work directly with engineers as well as business stakeholders • Experience with APIs, web development, and writing scripts to build internal tools (e.g. bash scripting, Python, SQL, Ruby) is a plus • Excellent written and verbal communication skills, including the ability to communicate complex technical and business concepts to technical and non-technical personas • Collaborative and cross-functional work excites you • Growth mindset – coachable, enjoy learning, comfortable with ambiguity, and flexible in thinking • Comfortable navigating and operating with ambiguity and in uncharted territory • Good at multitasking, prioritizing effectively across a wide variety of tasks and evaluating situational urgency – thrive under pressure and enjoy clarifying ambiguous situations • Willingness to travel and meet customers in person, fostering strong and lasting relationships • Bonus points for experience in the compliance, identity verification, and/or fraud space

Benefits

• Medical, dental, and vision • 3% 401(k) contribution • Unlimited PTO • Monthly mental health days • Family planning benefits • Professional development stipends • Wellness benefits