Whether you’re managing employee spending and company payments to customers, vendors and program enrollees, PEX puts you in control.

The PEX platform allows customers to issue and manage cards for a wide variety of applications. PEX is a trusted, mature business with more than a decade spent listening to customers, servicing their industries, and understanding their markets.

All of the platform’s key features and capabilities have been designed, built and refined in-house to address customer requirements. Features such as a proprietary payments stack, bank integrations, customer portals, all of the platform’s secure data infrastructure.

PEX is growing rapidly. Please check back often for the latest open positions and application information.

Customer Support

Support customers and enhance their experience with PEX’s products and services.

• Under the direct supervision of the Director of Customer Operations, Customer Service Coordinators are the front line of support for user; helping ensure that customers are satisfied with PEX’s products, services, and features.
• They are responsible for providing excellent customer service with the ultimate goal of improving the user’s understanding of the product and overall experience.
• This includes but is not limited to explaining how PEX’s technology and new features work, promptly resolving client inquiries, troubleshooting issues in real time, suggesting information about other products and services, and escalating client feedback to the appropriate teams when necessary.
• Effectively resolve customer inquiries in a considerate and timely manner maintaining SLAs
• Prioritize incoming requests while identifying trends in customer issues and feedback to flag for the rest of the team
• Provide assistance to clients via email, phone, and video call as needed
• Update and maintain a digital knowledge base to ensure the ongoing learning and successes of your team and the company.
• Partner with various departments within PEX to support team and company wide goals
• Maintains user confidence and protects PEX by keeping information confidential
• Keep accurate records and document customer service actions and discussions

Customer Services Coordinator I

Content Marketing Manager

Content Marketing Specialist to drive engagement for PEX's SaaS solutions.

• Manage PEX’s placement on affiliate and referral websites.
• Collaborate closely with PEX’s Customer Success team to help drive reviews.
• Manage the end-to-end operations of content marketing.
• Collaborate with the marketing team to develop and execute a comprehensive content marketing strategy.
• Help to create content concepts from a campaign and evergreen standpoint.
• Conduct market research and competitive analysis to identify content opportunities and trends.
• Create and manage a content calendar that includes blog posts, articles, whitepapers, case studies, social media content, email campaigns, and more.
• Produce high-quality, engaging, and SEO-optimized content.
• Own PEX’s external resource library.
• Develop and execute content distribution strategies across multiple channels.
• Provide support in event marketing initiatives, helping to organize tradeshows, conferences, etc.

Content Marketing Specialist

Account Executive

Account Executive driving new business for PEX's SaaS payments solutions.

• Source new leads in targeted verticals to create pipeline and close new business logos across the PEX product suite
• Autonomously refine messaging, pitch, value proposition, and positioning
• Own and manage the end to end full quota driven sales cycle
• Evaluate, analyze and determine the best product solution
• Work with sales and marketing leadership to improve messaging
• Deliver engaging product demos for prospects who fit our target audience
• Help solve business problems and guide clients to improve workflow challenges
• Collaborate with cross functional stakeholders to shape GTM strategy

PEX Jobs in New York City

PEX

Customer Services Coordinator I

PEX

Content Marketing Specialist

PEX

Mid-Market Account Executive

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