Customer Success Manager

12 hours ago

Apply Now

Receive Emails with Similar Jobs

Pindrop

WebsiteLinkedInAll Job Openings

Security, Identity & Intelligence On Every Voice

anti-fraud • phone fraud • fraud • authentication • call center authentication

201 - 500

Description

• The Manager, Customer Success is focused on client relationships and managing client expectations. • The CSM team proactively drives product adoption and customer success, as well as serves as the voice of the customer internally to Pindrop. • Energetic and self-driven, the CSM leader becomes a trusted partner to our customers and a mentor to the CSM team. • The CSM team manages numerous customers at different stages of the customer lifecycle. • The CSM leader will support them to understand Pindrop products in-depth and constantly looking for new ways their customers can benefit from Pindrop technology. • This is a remote based role located within the United States.

Requirements

• 7 years of customer success experience with at least 3 years in a leadership role • Proven ability to manage C-Level relationships with Fortune 100 customers • Ability to manage revenue, increase net retention, and control expenses • Experience managing multiple enterprise accounts and ensuring clients have a high CSAT • Ability to lead strategic discussions and foster positive business relationships • Experience reporting customer health to executive management • Experience with Microsoft Office and Mac O/S; Google, GMail, Gainsight, Salesforce • Willing to travel up to 25% is required • Understanding of call center/CCaaS/data center infrastructure is preferred • Experience working in the security and/or fraud industry is preferred • Previous experience growing, scaling, training and supervising a CSM team. • Proven experience leading teams, driving software adoption and leveraging customer success best practices • Possesses a strong management presence and leadership ability, with effective communication and interpersonal skills that inspire and motivate teams • Experience working with enterprise customers and promoting solution value through product adoption and use case benefits • Technical skills required, as they relate to the operational use of the product • Accountability and personal organization are essential • Experience with subscription licensing sales model and managing SaaS contract terms

Benefits

• Competitive compensation, including equity for all employees • Unlimited Paid Time Off (PTO) • 4 company-wide rest days in 2024 where the entire company rests and recharges! • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Affordable vision and dental plans for you and your family • Employer-provided life and disability coverage with additional supplemental options • Paid Parental Leave - Equal for all parents, including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Identity protection through Norton LifeLock • Remote-first culture with opportunities for in-person team events • Recurring monthly home office allowance • When we need a break, we keep it fun with happy hours, ping pong and foosball, drinks and snacks, and monthly massages! • Remote and in-person team activities (think cheese tastings, chess tournaments, talent shows, murder mysteries, and more!) • Company holidays • Annual professional development and learning benefit • Pick your own Apple MacBook Pro • Retirement plan with competitive 401(k) match • Wellness Program including Employee Assistance Program, 24/7 Telemedicine