Customer Support Specialist

August 9

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PitchBook Data

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PitchBook empowers capital market professionals around the globe to win what’s next.

Private Equity • Venture Capital • Data Analysis • Fund Performance • Alternative Assets

1001 - 5000

Description

• As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. • PitchBook’s Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. • You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. • Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.

Requirements

• Bachelor’s degree or equivalent experience • 1 year of experience in a customer service role • A client first attitude and enjoy engaging with customers • Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes • Prior experience with Salesforce or similar CRM preferred • Excellent verbal and written communication skills with a keen eye for detail • Interested in financial markets or services, particularly private equity and venture capital • Ability to operate with a strong sense of urgency and deliver results • Terrific prioritization skills to handle high call volume in parallel with project work • Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization • Comfortable to engage with a diverse array of customers • Team player with the desire to try new ideas in order to achieve greater levels of success • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Benefits

• Comprehensive health benefits • Additional medical wellness incentives • STD, LTD, AD&D, and life insurance • Paid sabbatical program after four years • Paid family and paternity leave • Annual educational stipend • Ability to apply for tuition reimbursement • CFA exam stipend • Robust training programs on industry and soft skills • Employee assistance program • Generous allotment of vacation days, sick days, and volunteer days • Matching gifts program • Employee resource groups • Subsidized emergency childcare • Dependent Care FSA • Company-wide events • Employee referral bonus program • Quarterly team building events • 401k match • Shared ownership employee stock program • Monthly transportation stipend