Kira is harnessesing transformative AI technologies to make world-class teaching and learning accessible for everyone.

We are backed by top-tier Venture Capital funds including New Enterprise Associates (NEA) and the AI Fund and are growing fast.  

Kira Learning

Customer Success Manager

Lead and grow a customer success team for Kira Learning's education solutions.

• Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
• Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders.
• Regularly communicate with teachers and administrators to ensure successful implementation of Kira Learning solutions.
• Assess and respond to student progress and mastery data to help teachers improve student outcomes.
• Share teacher feedback with curriculum, product and engineering teams to inform ongoing product development.
• Manage renewals and expand existing relationships; oversee renewal conversations with administrators and track deal data accordingly.
• Build and provide training, product support and delegation tactics for customer issues.
• Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
• Provide accurate forecasting and reporting on customer success metrics; escalating any accounts at risk of churn and taking appropriate actions.
• Serve at the escalation point for customer issues and manage resolutions effectively.
• Inclusively grow, develop and lead a robust, high-functioning Customer Success team.

Director of Customer Success

Customer Success

Lead and grow a team supporting enterprise customers using Kira Learning in K-12 classrooms.

• Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for our most valuable (and often complex) customers.
• Create multi-contact relationships with schools and districts by identifying and connecting with stakeholders
• Regularly communicate with teachers and administrators to ensure successful implementation of Kira Learning solutions.
• Assess and respond to student progress and mastery data to help teachers improve student outcomes.
• Share teacher feedback with curriculum, product and engineering teams to inform ongoing product development.
• Manage renewals and expand existing relationships; oversee renewal conversations with administrators and track deal data accordingly.
• Build and provide training, product support and delegation tactics for customer issues.
• Drive alignment towards product and sales improvements with key partner teams, such as Sales, Engineering and Product.
• Provide accurate forecasting and reporting on customer success metrics; escalating any accounts at risk of churn and taking appropriate actions.
• Serve at the escalation point for customer issues and manage resolutions effectively.
• Inclusively grow, develop and lead a robust, high-functioning Customer Success team.

Customer Support

Provide exceptional customer support for Kira Learning's educational tools and services.

• Provide prompt and professional customer support and constantly look for solutions to ensure customer satisfaction.
• Communicate in a clear, concise, and empathetic manner with customers and manage expectations.
• Maintain timely and accurate record keeping and contact database.
• Ensure timely resolution of customer issues by meeting SLA requirements and prioritizing issues for escalation.
• Monitor customer feedback and identify recurring issues to recommend improvements to products and services.
• Participate in regular team meetings to share insights and updates on customers issues and feedback. Identify areas of concern with accounts and proactively build a strategy to improve their experience with support of the Customer Success team.
• Act as the voice of the customer within the organization. Advocate for customer needs, provide feedback to product team, and collaborate with cross-functional teams to address customer concerns and deliver solutions that drive customer success.
• Build the deep product knowledge needed to draft product education materials for our Knowledge Base.

Customer Support Specialist

Operations

• Responsible for building and managing financial forecasts
• Driving annual and quarterly planning
• Allocating resources efficiently
• Spearheading strategic initiatives to push the business forward
• Highly analytical and has strong business acumen
• Can solve complex problems and collaborate effectively to carry projects from conception through execution

VP, Operations

• Spearhead strategic initiatives to improve operations
• Oversee finance-related functions and compliance
• Collaborate with cross-functional teams on cost analysis, forecasts, and budgets
• Establish top-line performance metrics and targets
• Analyze and report financial performance
• Cultivate a culture of inclusion in the workplace
• Proficiency in Google Workspace and Microsoft Office programs (Excel)

Director of Operations

Full-stack Engineer

• Write performant and high-quality code that meets internal standards for style and maintainability
• Set and edit technical direction, aligning approaches across multiple areas
• Translate business goals into technical solutions with realistic milestones
• Continuously ship new features and improvements
• Design and implement experiments to better customer experiences
• Anticipate strategic and scaling-related challenges through long-term planning
• Lead and contribute to workflow process
• Explore data to provide insights into the business
• Share insightful updates and presentations across the tech team and to the entire organization
• Act as a thought partner and key stakeholder for the full development cycle
• Coach, motivate and grow other people
• Influence across the organization, including with leadership

Senior Software Engineer

Software Engineer

• Work with other content experts to develop high-quality, engaging, and level appropriate content for students.
• Own concept-to-market life cycle of student learning experiences.
• Develop lesson objectives, exercises, instructional materials, formative assessments, and teacher guides.
• Ensure content aligns with pedagogical best practices and state standards.
• Interact with teachers to understand student, teacher, and classroom needs.
• Create final assessments, course projects, and scoring guides.
• Articulate computer science principles to a K-12 audience.

Curriculum Developer, Computer Science & AI

• Drive world-class support to Kira Learning’s customer base, including leading differentiated customer experiences for most valuable customers
• Create multi-contact relationships with schools and districts
• Handle customer issues effectively and serve as escalation point
• Support teacher professional development through virtual trainings and webinars
• Assess and respond to student progress data
• Share feedback with curriculum, product, and engineering teams
• Provide training, product support, and delegation tactics
• Drive alignment towards product and sales improvements
• Provide accurate forecasting and reporting on customer success metrics
• Problem-solve creative solutions for at-risk customers

Product Designer

• Lead product design from blue sky concepts and onwards
• Conduct actionable user research to inform design and product decision
• Partner with product, engineering, and content in a collaborative environment
• Advocate UX/UI best practices and help maintain high standards

Product Marketing

• Own the overall strategy for the product marketing function
• Develop and articulate clear, engaging narratives
• Collaborate with cross-functional teams for successful product launches
• Conduct consumer research and competitive analysis
• Develop high-impact marketing campaigns
• Act as a thought leader and ambassador for Kira Learning

Kira Learning Jobs in New York City

Kira Learning

Director of Customer Success

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Director of Customer Success

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Customer Support Specialist

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VP, Operations

Kira Learning

Director of Operations

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Senior Software Engineer

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Curriculum Developer, Computer Science & AI

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Customer Success Manager

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Product Designer

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Senior Director of Product Marketing

Kira Learning