Partner Success Manager

August 13

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Plusgrade

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Plusgrade is the ancillary revenue powerhouse for the global travel industry.

Revenue upgrade platform for the airline industry • Merchandising • Ancillary Revenue • Upsell • Ancillary Revenue Powerhouse

51 - 200

💰 $5.2M Grant on 2022-11

Description

• Results Focused - Work with our Partners to establish annual & 3-year financial targets and align on plans for exceeding them. • Partner Advocate – Coordinate and lead bi-weekly and monthly status review meetings with Partners to review key milestones, active projects, new business opportunities and outstanding issues. • Facilitate and lead in-person quarterly business reviews with your largest Partners. • Insight Driven and Solution-Oriented – Leverage an analytical skillset to develop strong insights that lead to program enhancements and new solutions. • Utilize historical and forward (forecasting) analysis of revenue to gain a deep understanding of the performance drivers. • Relationship Builder – Effectively maintain existing account relationships in your portfolio and expand relationships to additional business groups with each of your Partners. • Trusted Advisor – Work diligently to understand the Partner’s underlying interests and business priorities, while working closely with the Regional Director to proactively manage a pipeline of new product and feature opportunities that strategically align with the objectives of our Partners. • Effective Communicator - Act as the primary point of contact for your Partners to deliver performance insights, project-related tasks, technical training, program enhancement opportunities, as well as operational oversight. • Product Ambassador – Understand the Plusgrade solutions available to drive partner goals and develop joint action plans, working closely with Partners to build and evolve strategic plans in accordance with corporate goals. • Continuously inform internal teams across the organization to successfully complete Partner plans. • Influencer - Influence the adoption of best practices and marketing plans to drive growth through persuasion, negotiation and consensus-building.

Requirements

• Experience in a client management role, ideally in the cruise or travel industry • Proven ability to cross-sell and up-sell new opportunities to clients • Self-reliant and driven to achieve goals • Ability to manage multiple high-priority tasks in a fast-paced environment • Excellent communication and presentation skills • Passion for client service • Strong attention to detail • Comfortable participating in technical conversations • Strong problem-solving skills • Strong project management, group collaboration and organizational skills • Excellent analytical skills are required to analyze data and provide insight to Partners and internal teams • Exceptional computer skills including MS Office Suite and Google Suite • Ability to travel (up to 30%)

Benefits

• RRSP/401(k) Matching • Comprehensive Health Plans • Flexible Paid Time Off • Travel Experience Credit • Annual Wellness Credit • Team Events and Monthly Lunches • Home Office/Commuter Credit • Work From Anywhere Program • Parental Leave Top Up • Adventure Pass