ProcessUnity’s cloud-based solutions help organizations of all sizes automate their risk and compliance programs. Our highly configurable, easy-to-use tools significantly reduce manual administrative tasks, allowing customers to spend more time on strategic risk mitigation. As a Software-as-a-Service technology, ProcessUnity deploys quickly with minimal effort from customers and their IT resources. Our technology delivers faster, better results, and the ability to scale governance, risk, and compliance programs over time. ProcessUnity’s suite of applications includes Third-Party Risk Management, Cybersecurity Program Management, Policy and Procedure Management, Enterprise Risk Management, Regulatory Compliance Management, Product and Service Offer Management, and more. Learn more at www.processunity.com.

ProcessUnity is committed to creating and fostering a diverse workplace where our employees feel valued, respected, understood, and celebrated. To learn more about our plans to improve organizational culture, diversity and inclusion, visit https://www.processunity.com/employee-diversity-inclusion/.

ProcessUnity

Account Manager

Lead account management team for enhanced customer success and compliance management.

• Guide, mentor, and grow a high-performing account management team, fostering a culture of collaboration, innovation, and continuous improvement
• Set clear goals, performance metrics, and personalized career development plans for your team, ensuring alignment with broader business objectives
• Serve as the primary point of contact for key accounts, cultivating deep, long-term relationships that drive mutual success and position you as a trusted advisor
• Oversee the creation and execution of strategic account plans, ensuring they align with clients’ objectives and ProcessUnity’s offerings
• Drive customer satisfaction and prioritize consumer retention through proactive engagement, swift issue resolution, and regular business reviews that add value
• Develop and execute strategies to grow business revenue by identifying opportunities for upselling and cross-selling ProcessUnity’s solutions to existing clients
• Lead the negotiation of commercial agreements, ensuring mutually beneficial terms that support long-term partnerships
• Regularly communicate the progress of initiatives and account health to stakeholders, ensuring transparency and alignment
• Collaborate with the Sales team to identify and develop new business opportunities within existing client accounts
• Identify areas for improvement in account management practices to meet sales quotas and drive efficiency
• Analyze performance metrics and KPIs to drive strategic decisions and continuous improvement
• Lead individual account managers, providing coaching, feedback, and professional development opportunities to ensure team success
• Work closely with Sales, Product, Customer Success, and Support teams to ensure a seamless approach to account management and service delivery
• Implement best practices and streamlined processes to enhance the efficiency and effectiveness of the account management function
• Communicate client needs and insights to internal teams, driving product enhancements and service improvements that elevate the client experience


ProcessUnity Jobs in New York City

ProcessUnity

Director of Account Management

ProcessUnity