Customer Support Specialist - Part Time
Yesterday
🏡 Remote – New York
Description
• Assisting customers through live chat, email, and phone support • Provide delightful customer service through casual, unscripted conversations • Maintain detailed product knowledge to engage in consumer education and support sales efforts • Provide customer feedback and data to internal teams across the company • Write internal documentation and tutorials
Requirements
• Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support • Writes in a clear and concise manner • Enjoys teaching others and explaining technical concepts • Has patience to listen and understand what customers are trying to accomplish • Knows how to communicate in a friendly, professional manner • Is a continuous learner, proactively pursues growth and learning • Pays high attention to detail • Has functional knowledge of computers and can perform basic troubleshooting • Holds an Associate degree or higher (preferred) • Has ongoing access to a quiet workspace to conduct professional business
Benefits
• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine! • Professional development allowance to help you grow in the ways that mean the most to you. • Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent. • 401K with company matching, as well as financial planning education and resources. • Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents. • Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.
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