Account Manager - West Central

September 11

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Quantum Metric

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The leader in Continuous Product Design.

Continuous Product Design • Product Analytics • Session Replay • Performance Metrics

501 - 1000

💰 $200M Series B on 2021-01

Description

•Strategic lead for customer engagement •Collaborate with Sales to identify and work on expansion opportunities •Manage and forecast customer renewal and expansion goals •Create customer account plans in collaboration with the rest of the customer success team to ensure value realization •Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals •Regularly update internal systems to document customer health and status and create visibility across Quantum Metric •Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars •Educate customers on new use cases, features and integrations that create added value

Requirements

•Bachelor's degree in a related field of study •Strong project management skills, organizational skills and high attention to accuracy •Strong verbal, written and presentation skills •5+ years of experience in managing enterprise customer relationships •As Travel Restrictions Lift: Ability to travel 30-40% of the time, approximately twice per month, for client and company commitments •Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level •Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail •Proven track record of meeting and exceeding individual retention and expansion goals