Product Support Specialist - Tier II

September 7

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Raintree Systems

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The Most Powerful, Flexible EMR For Therapy and Rehab

Medical Record and Billing • Pediatric Therapy • Physical Therapy • Billing Services • Revenue Cycle

201 - 500

Description

• Plays an important role in client experience as a Tier II support specialist • Focuses on troubleshooting, problem-solving, case management and client communication • Works closely with clients and CX team members to resolve complex issues • Advises and educates clients using Raintree software platform • Proactively optimizes support processes and assists Tier 1 support • Resolves complex issues through effective communication

Requirements

• Bachelor’s degree or relevant experience • At least 5 years of software application support experience in a SaaS environment • At least 3 years of Raintree Software Support Experience • High technical aptitude • Proven track record of outstanding client support, troubleshooting and problems solving in a complex, technical environment • Medical/Clinical experience preferred • Previous SaaS or Healthcare IT company experience preferred • Working knowledge of EMR/EHR medical software applications is a plus • HIPAA compliant environment needed

Benefits

• Remote Work/Work From Home • Paid Time Off/11 Paid Holidays/Year-End Holiday Break • Health, Dental, Vision, HSA/FSA • 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave • WFH Supply Budget