RaySecur Inc.
The Standard in Mail Security.
security • postal security • VIP security • EOD • Threat Detection
11 - 50
Customer Success Manager
September 9
🏡 Remote – New York
RaySecur Inc.
The Standard in Mail Security.
security • postal security • VIP security • EOD • Threat Detection
11 - 50
Description
• Join customer success team as a Customer Success Manager. • Act as the primary point of contact for clients in various sectors. • Manage onboarding of new clients and guide through hardware/software implementation. • Provide hands-on training for clients on hardware and software tools. • Collaborate with teams to resolve client issues, ensuring timely resolutions. • Cultivate and maintain strong relationships with customers. • Continuously develop technical understanding to better support clients. • Collect customer feedback and share insights for product improvement.
Requirements
• Background in corrections, law enforcement, security, or the military is highly desired. • Strong communication, interpersonal, and problem-solving skills, with a teacher/trainer spirit. • Technical aptitude with an ability to learn new systems and products quickly. • Experience working with customers or clients in any capacity is essential. • Self-starter with a growth mindset and a willingness to take on new challenges. • Ability to manage multiple tasks and prioritize effectively in a dynamic environment. • Comfortable with frequent onsite travel to client locations.
Benefits
• Competitive salary and comprehensive benefits package. • Dynamic and challenging work environment with opportunities for personal and professional growth. • Supportive team structure under the leadership of industry experts. • Tools and resources to perform at your best while on the road.
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