Client Experience Manager
September 7
🏡 Remote – New York
Description
• Drive high-touch, high-impact relations with managing partners and staff at law firms to communicate data-driven insights and recommendations and to reinforce Pattern’s ROI • Drive product adoption and client loyalty by providing support and direction via Pattern’s product analytics and support tools • Analyze business processes and client data to quantity client health and to stay ahead of client challenges • Research and develop new algorithms based on scientific/medical criteria for current and future litigations • Through experimentation and sampling, edit algorithms and identify opportunities to improve model performance. Make recommendations to the internal team on risks and potential solutions • In collaboration with our team, define ways to improve the process to create litigation algorithms
Requirements
• 3+ years experience in client, management, consultancy, reporting and analytics • Prior experience in designing and implementing strategies related to business process improvement, automation, and/or document processing • Self-starter able to take on tasks with minimal oversight and guidance • Love of learning and an aptitude for absorbing and synthesizing technically complex information • Proven ability to work with top executives / management on critical issues • Excellent communication and presentation skills • Ability to interact with enterprise customer teams at various levels of technical and non-technical depth • Ideal candidates will be able to show samples of work for professional, educational, or personal projects
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