Resource Innovations is a nimble yet powerful organization offering software-enabled clean energy solutions for utilities as well as commercial, industrial, and residential energy consumers. Our experts design and implement leading-edge solutions to support the rapidly changing industry on the path to the clean energy transition. Resource Innovations, a women-led clean energy solutions company, ranked #10 in the energy category and #328 overall on the 2022 Inc. 5000 List.  

Resource Innovations 

Customer Support

Provide processing and customer support for clients to mitigate climate change.

• Provides basic troubleshooting and recommend solutions
• Data Entry - enters data into various database applications
• Receives data and sourcing documents, compiles, sorts, interprets and verifies data to be entered
• Maintains electronic and hard-copy filing system of applications, rebates and other supporting documents.
• Communicates effectively as part of team approach with other departments in servicing customers.
• Provides customer service activities such as responding to emails and phone calls.
• Provides exceptional customer service and call handling in a customer centric environment.
• Safeguards confidential customer information
• May provide peer training to co-workers: job shadowing support as assigned in area of responsibility
• Willing to support any program within the department as assigned
• Other duties as assigned

Customer Service and Rebate Processing Specialist

Systems Engineer

Design and implement software solutions for utilities focusing on energy efficiency.

• Lead the design and implementation of complex technical systems solutions for Demand Side Management, Transportation Electrification, and clean energy technologies, catering specifically to utilities, transmission, and distribution system operators.
• Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to develop tailored, advanced solutions.
• Gain and maintain expert-level knowledge of Resource Innovations' SaaS platforms, serving as a senior advisor and key user.
• Drive the enhancement of efficiency in both internal and external systems and workflows, aligning with Resource Innovations' strategic business goals.
• Oversee the preparation of detailed gap analysis reports, use-case documents, and the development of comprehensive Technical Requirements and Specification Documents.
• Provide senior-level consulting on product configuration, launch, and offer ongoing system support for a suite of Energy Efficiency management products.
• Manage the full life cycle implementation of enterprise software systems, ensuring adherence to industry best practices and project guidelines.
• Lead the implementation of business logic, user interfaces, and databases, collaborating closely with clients’ technical teams and stakeholders to ensure seamless integration and functionality of implemented systems.
• Mentor junior analysts and contribute to team skill development, fostering a culture of continuous improvement and innovation.
• Other duties as assigned.

Resource Innovations Jobs in New York City