Roadie, a UPS Company, is a crowdsourced delivery platform. We work with consumers, small businesses and enterprises across virtually every industry for same-day and urgent delivery. With more than 200,000 drivers nationwide, Roadie’s platform covers more than 20,000 zip codes – the largest local same-day delivery network in the nation.

To learn more, visit Roadie.com.

Roadie

QA Engineer

Test new features and build testing solutions for crowdsourced delivery technology.

• Own the design, development, and execution of test suites for multiple services
• Manually test newly developed features against acceptance criteria
• Create regression test cases for existing functionality
• Collaborate with developers to understand requirements and testing scenarios
• Identify, isolate, document product defects, report issues, and verify the fixes
• Execute automated tests and review results
• Serve as a vocal advocate for quality in every step of the development process

Full-stack Engineer

Develop and scale software solutions for a logistics management and crowdsourced delivery platform.

• Play an integral role in the development, design and testing of RoadieXD APIs and services
• Build out RoadieXD’s internal- and external-facing tools to help scale our supply-chain operations, working primarily in React
• Collaborate with a variety of stakeholders – engineering, operations and product – to develop novel solutions to scale our product.
• Write and deliver reliable code through integration, test automation, and in-depth code reviews
• Apply experience and knowledge of industry best practices to support and continuously improve the performance, efficiency, and maintainability of existing applications

Full Stack Engineer

Customer Support

Provide customer support for a logistics platform managing deliveries and ensuring user satisfaction.

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills to understand and confirm the information
• Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism, empathy, and urgency
• Effectively use Salesforce and other internal tools to accurately log interactions and solve issues
• Collaborate with team members from various Roadie departments to ensure seamless delivery experience

Customer Support Specialist

Software Engineer

Design, develop, and maintain a logistics warehousing mobile platform for last-mile delivery.

• Own our next-generation warehousing mobile platform (i.e., order management, barcode-scanning, RFID printing, shipment tracking), from planning through implementation and deployment
• Write and maintain clean, reusable, and reliable code
• Maintain the core functionality of our mobile app, as well as doing rapid experiments to test proof-of-concepts
• Manage and own Github repositories for mobile applications and libraries
• Collaborate with a variety of stakeholders – engineering, operations and product – to develop novel solutions to scale our product
• Work with UX/UI designers to implement user-friendly interfaces
• Apply experience and knowledge of industry best practices to support and continuously improve the performance, efficiency, and maintainability of Roadie’s platform
• Partner with technology leadership to build technical strategy, and effectively define supporting objectives and key results for team to execute upon
• Occasionally to travel to a warehouse location, to gather insights and learnings

Senior Mobile Engineer, Flutter

Oversee a team developing innovative solutions for last-mile delivery logistics challenges.

• Oversee a multidisciplinary team of engineers through technical project management and development
• Implement a scalable model for software development that exceeds expectations in delivery, timing and quality
• Apply experience and knowledge of industry best practices to support and continuously improve the performance, efficiency, and maintainability of Roadie’s platform
• Partner with technology leadership to build technical strategy, and effectively define supporting objectives and key results for team to execute upon
• Streamline the software development life cycle
• Optimize engineering team by growing as needed, working to help attract top-technical talent, and continuously coaching and developing existing team members

Engineering Lead

• Scale our backend frameworks to support new feature requests and performance requirements
• Collaborate with broader Technology team to improve the reliability of existing systems
• Writes and delivers reliable code through integration, test automation, and in-depth code reviews
• Apply experience and knowledge of industry best practices to support and continuously improve the performance, efficiency, and maintainability of existing applications

• Play an integral role in the development, design, testing, and maintenance of Roadie’s platform APIs and services• Work across the engineering team to refactor existing systems and architect new features and solutions at scale• Partner with Engineering leadership to scope and define work across the team• Apply experience and knowledge of industry best practices to support and continuously improve the performance, efficiency, and maintainability of existing applications• Lead by example and mentor developers in all aspects of planning, development and testing• Collaborate with Engineering, Product, and Data Science team members, providing a voice in backend architectural design decisions• Contribute to establishing and improving software engineering best practices

Roadie Jobs in New York City

Roadie

QA Engineer

Roadie

Full Stack Engineer

Roadie

Customer Support Specialist

Roadie

Senior Mobile Engineer, Flutter

Roadie

Engineering Lead

Roadie

Software Engineer

Roadie

Senior Software Engineer

Roadie