Services Project Manager

September 4

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The Commerce Experience Management (CommerceXM) platform that empowers brand manufacturers to win on the digital shelf.

Product Content Management • e-commerce • Product Information Management • Product Content Syndication • Product Information Exchange

501 - 1000

💰 $200M Series F on 2022-04

Description

• As a Project Manager, you play an instrumental role on our Professional Services team by driving the successful delivery of packaged and custom implementation engagements by managing all aspects of the customer’s experience. • In this role, you will work consultatively with customers to set expectations, plan, communicate, and negotiate project scope, activities, timeline, and budget. • Our Project Managers enable teams to implement elegant win-win solutions, while creating a streamlined customer experience even when there are many moving parts behind the scenes.

Requirements

• You have 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred. • You are able to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan. • You demonstrate solid PMO competencies and behaviors, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a PSA and other tools as a project’s source of truth. • You are experienced in leading teams to help brands integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.) You are curious to learn about new businesses and industries, and you can quickly grasp and make effective use of industry and a customer’s specific terminology. • You embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges. You are a constant risk/issue/change identifier who coordinates multiple teams to reach resolution. • You foster great relationships with internal teams and external customers. You are unafraid to address issues head on, knowing the right way to deliver the message with diplomacy, tact, and positivity so that the customer and/or internal team know you are working in their best interest and toward a common goal. • You work within established processes and tools to navigate projects through all stages of their lifecycle. You work collaboratively with management to resolve complex change management and escalated team dynamics. • You are comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations.

Benefits

• Competitive Salary • Equity • 401 (k) • Unlimited Vacation • Full Benefits: Medical, Dental, and Vision Insurance • Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections • FSA: Medical, Commuter, and Dependent Care • HSA: Tax-advantaged Medical Savings Account • 16 Week Paid Maternity & 10 Week Paid Parental Leave Program • Referral Bonuses