Technical Engagement Manager, Gen AI

September 7

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Scale AI

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The Data Platform for AI: High quality training and validation data for AI applications.

Computer Vision • Data Annotation • Sensor Fusion • Machine Learning • Autonomous Driving

201 - 500

Description

• Build and drive some of our most critical operational processes: the consistent, on-time delivery of Data Engine products and services, and revenue consumption for our customers • Build and oversee levers with a relentless focus on SLA achievement and quality improvement • Review, track and improve operational performances and be obsessed with continuous improvement • Oversee on-boarding and successful implementation for new Data Engine projects • Manage the long-term health of customers by identifying and preempting areas of risk or concern • Partner with clients to understand operational issues and advocate for their fixes with Scale engineers • Work directly with customer's engineering teams, partnering with customer-facing MLEs and Field Engineering • Work directly with customer's engineering teams, answering questions and addressing issues with the use of our API • Create an effective feedback loop between the front line, product, strategy, and customers • Collaborate with stakeholders to improve processes for new and existing customers

Requirements

• 4+ years of work experience, with experience in consulting or as a technical program management role in industry • A technical background (education or professional experience with CS, Economics, Statistics, Engineering) • A proven track record in B2B client facing roles and expanding client relationships • Ability to understand APIs and the ML training lifecycle and build great relationships with technical customers • Great cross-functional experience and collaborative ability • Excellent verbal and written communications • A track record of structured, analytics-driven problem solving • A history of diligence and organization across multiple work streams • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results • Analytical, planning, and process improvement capability • Experience with reading SQL and/or another database language

Benefits

• Comprehensive health, dental and vision coverage • Retirement benefits • A learning and development stipend • Generous PTO • Additional benefits such as a commuter stipend