Account Manager
August 27
🏡 Remote – New York
Description
• Oversee a portfolio of Health Plan clients, focusing on strategic growth • Collaborate on developing and implementing strategic plans to achieve business objectives like increasing renewal rates, preventing churn, identifying upsell opportunities, and supporting new business growth • Provide strategic input to align organizational strategy with industry trends for program expansion • Assess, optimize, and report on key success metrics such as member engagement, medication adherence, health outcomes, and client renewals • Refine definitions and processes for delivering customer metrics demonstrating clinical, quality, and member satisfaction achievements • Collaborate internally across marketing, product, sales, and finance teams to drive customer satisfaction and contract growth • Drive customer lifetime value by defining the customer journey and deploying programs to enhance business value, goal achievement, and feature utilization • Represent the voice of the customer and promote a customer-centric mindset within the organization • Partner with the sales team to engage prospective and existing customer leaders, define goals, and leverage company products and services
Requirements
• Bachelor's degree in Healthcare, Business Administration, or a related field or ten years of health insurance experience • Minimum of two years of healthcare experience • At least two years of experience with data analysis and implementing improvement strategies • Clinical degree (e.g., Nurse, Social Work, Pharmacist) preferred • Healthcare insurance experience in government programs is preferred (Medicaid, Medicare Advantage/D-SNP, Exchanges) • Lean Six Sigma Greenbelt or CPHQ preferred • Demonstrated success in managing the financial performance of payer contracts and implementations • Experience in senior client engagement roles such as strategic client management or client success
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