Solutions by Text (SBT) is the pioneer of FinText(™), empowering consumer finance companies to engage, interact and transact with their consumers in real time. SBT has provided compliance-first conversational messaging solutions since 2008 and is reimagining text and payments to create a seamless and optimized bill pay experience for companies and their consumers.

Solutions by Text

Product Marketing

Lead product marketing strategies for Solutions by Text's messaging solutions.

• Develop and execute go-to-market strategies for Solutions by Text
• Craft messaging and positioning for personas and products
• Analyze customer feedback to inform strategies
• Create collateral like pitch decks and case studies
• Communicate customer requirements to product management
• Drive adoption of new products via campaigns
• Partner with sales for effective training

Senior Product Marketing Manager

Customer Support

Provide customer support for text and payment solutions in a fast-paced environment.

• SBT is looking for a Customer Support Representative to help take our company’s growth to the next level
• The ideal candidate will be responsible for providing text and payment support to our clients
• Duties include handling high priority tickets within a fast-paced environment, escalating client/software issues to technical, and understand/analyze client requests to ensure high CSAT
• It will be imperative that this person be detail-oriented, self-motivated, able to stay focused in a fast-paced environment and adapt to frequent updates

Customer Support Representative

Software Engineer

• Nurture and grow direct sales through various channels
• Contribute to sales activities and business development
• Develop and execute lead to customer cycle
• Possess deep knowledge of business product offering
• Participate in outbound campaigns and activities
• Manage pipeline and forecasting through SalesForce
• Develop client portfolio and contribute to co-marketing campaigns

Solutions by Text Jobs in New York City