Community and Customer Success Manager, Education (Remote)
September 7
🏡 Remote – New York
Description
• Guide customers through onboarding process • Develop engaging educational materials • Lead training sessions and workshops • Connect with customers to create community • Gather and analyze customer feedback • Maintain knowledge base and resources • Track and report on customer engagement metrics • Travel for events and community-building
Requirements
• 6+ years of work experience • 3+ years experience in EdTech/community building • Ability to build customer relationships • Understand customer needs and apply solutions • Manage multiple customer accounts • Experience with CRM tools • Strong communication skills • Well-versed in music production or creator culture • Foster positive relationships with team members
Benefits
• Equal Opportunity Employer • Flexible remote work culture • Opportunities for collaboration • Professional growth
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