Digital Community Manager

August 29

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Custom Application Development • Microsoft Technologies • Business Requirements Analysis • Microsoft Application Development Competency • Cloud-delivered Solutions

201 - 500

Description

• Serve as the primary admin and moderator for our digital community platform, ensuring the Community experience is engaging and valuable for members. • Develop and execute comprehensive engagement and nurturing strategies that align with company objectives. You’ll set clear performance goals, create reporting dashboards, and communicate and present on Community performance. • Generate and manage the creation of high-quality, on-brand content – including best practices, social content, and campaigns — and in-person and virtual events to drive user engagement and share knowledge. • Deeply understand our ideal customer profiles and tailor your Community strategies to effectively reach and engage our audiences. • Gather qualitative and quantitative data from community feedback pools, generate insights, and share findings with respective parties who can action them.

Requirements

• Strong customer orientation and 5+ years’ experience executing integrated B2B marketing campaigns in an enterprise software/SaaS business. • Expertise in managing community platforms, creating engaging content, and running successful marketing campaigns. • Excellent written and verbal communication skills. Ability to create compelling, on-brand content and effectively engage diverse audiences. • Experience with data analysis and reporting tools. Strong ability to interpret and communicate data and metrics, and leverage findings to drive strategic initiatives. • Exceptional organizational and project management skills. Ability to action multiple projects and priorities with a high level of attention to detail. • Bias for action and curiosity, testing new approaches to find the most effective strategies to reach and activate our customers. • Ability to work cross-functionally, build relationships, and influence stakeholders to drive Community success.