Global Operations Senior Associate

August 30

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Spring Health

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Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.

Healthcare • Artificial Intelligence • Mental Illness • Treatment Selection • Benefits

501 - 1000

Description

• As a Global Operations Senior Associate, you’ll work closely with cross functional partners to optimize processes. • You’ll take ownership of day to day initiatives that support the Global team in achieving our aspirational goals. • You will report into the Associate Director, Global Operations. • This is a full-time position, that based on location and candidate preference, can be remote or hybrid. • Serve as the Subject Matter Expert on Global capabilities & processes. • Partner with cross-functional teams on existing & new care delivery opportunities. • Drive process improvement & escalation management with key external care delivery partners. • Support internal operational enablement through different communication channels (e.g. Slack, Confluence, Guru, etc). • Support the tracking and success of the Global Program Roadmap. • Support member-escalation resolution with internal teams & external vendors. • Own management of a primary vendor inclusive of daily communications, escalations, invoicing & administrative support.

Requirements

• You have working knowledge of Google Office Suite (Google Docs, Sheets, Slides, Forms, etc.) • You have a proactive approach to project management. • You are a strong collaborator and communicator that confidently highlights areas of opportunity. • You thrive in ambiguous, complex, and dynamic environments. • You strive to balance competing priorities, always keeping the long-term vision in mind as you develop short-term tactical plans for execution. • You are a self-starter with a strong sense of ownership who embraces autonomy while still keeping stakeholders in the know. • You have a strong ability to spot opportunities for improvement and intercept problems before they have a chance to arise. • You are a keen listener who can diagnose pain points for teams and help them move them from a reactive to proactive mindframe. • You have 4+ years of relevant professional experience working within operations.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. • 10 allocated sick days per year. • Flexible paid time off in addition to 12 paid holidays throughout the year. • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. • 4-4.5 months of fully paid parental leave. • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. • On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company. • Employer sponsored 401(k) match of up to 2% after 90 days of employment. • Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices. • Focus Fridays: no meetings, no distractions, just time for you to get work done. • Up to $1,000 Professional Development Reimbursement per calendar year. • $200 per year donation matching to support your favorite causes.