Healthcare Customer Service Representative

June 22

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Responsible for handling enrollment, benefits, and claims calls • Must be able to understand and empathize with customer needs • Must be able to resolve customer issues in a timely and efficient manner • Must have strong customer service skills • Must be inquisitive and have strong problem solving skills • Responds promptly and professionally to customer inquiries via phone, email, or chat • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborates with other departments as needed to resolve customer issues • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adheres to company policies and procedures • Meets or exceeds performance targets for related KPI’s • Performs other duties as assigned

Requirements

• High school diploma or equivalent • 18 years or older • Previous experience in a customer service role • Strong communication skills, both verbal and written • Proficient in using computers and various software applications • HIPAA knowledge • Must be flexible to work a shift within 9:00 AM to 8:00 PM EST (Monday through Friday, weekends and major holidays off) • Must be able to meet the minimum PC specification requirements (BYOD - Bring your own device)

Benefits

• Weekends and major holidays off • BYOD - Bring your own device