SupportNinja

Customer Support

Provide outsourced support and resolve customer issues for fast-growing tech companies.

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Customer Service Representative II

Provide world-class customer service through various channels in a fun outsourced support environment.

• Respond promptly to customer inquiries via phone, chat and/or email
• Assist customers with general inquiries related to customer service, sales, or basic troubleshooting needs
• Maintain customer accounts by recording account information and documenting interactions
• Exhibit a positive, empathetic and professional attitude towards customer at all times
• Maintain knowledge on products and services offered to customers to become an expert and identify potential solutions to offer to customers
• Provide feedback on the efficiency of processes
• Performs other duties as assigned

Customer Service Representative (Part Time)

Provide customer support for fast-growing tech companies through various communication channels.

Customer Service Representative (Project Based)

• Responsible for handling enrollment, benefits, and claims calls
• Must be able to understand and empathize with customer needs
• Must be able to resolve customer issues in a timely and efficient manner
• Must have strong customer service skills
• Must be inquisitive and have strong problem solving skills
• Responds promptly and professionally to customer inquiries via phone, email, or chat
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborates with other departments as needed to resolve customer issues
• Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Adheres to company policies and procedures
• Meets or exceeds performance targets for related KPI’s
• Performs other duties as assigned

Healthcare Customer Service Representative

Bookkeeper

• Processing invoices for payment
• Responding to vendor inquiries
• Monitoring accounting owned systems
• Working cross-departmentally for process discovery
• Making suggestions to improve accuracy and efficiency

Accounts Payable Analyst (US)

• Manually input deduction and contribution changes into multiple payroll systems, ensuring accuracy and adherence to established procedures. (but 99% of the time would be spent doing the task listed in the first bullet point.) • Review and classify large volumes of payroll and benefits data including deduction types, taxes, and benefit contributions. • Contribute to process improvement initiatives by developing comprehensive, step-by-step instructions for accurately implementing deduction and contribution changes in undocumented payroll systems.

US Payroll Specialist

• Handling complex customer inquiries and resolution
• Responding professionally to customer inquiries via phone, email, or chat
• Providing in-depth information about products and services
• Collaborating with other departments as needed
• Adhering to company policies and procedures

Technical Customer Service Representative

Handle customer inquiries and resolve issues for fast-growing tech companies.

SupportNinja Jobs in New York City