A global digital transformation agency focused on making millions of people a little happier every day.
Omni-Channel Experience • Customer Journey • CMS • Management Consulting • Digital Marketing
2 days ago
🏡 Remote – New York
A global digital transformation agency focused on making millions of people a little happier every day.
Omni-Channel Experience • Customer Journey • CMS • Management Consulting • Digital Marketing
• Act as translator between business and technical stakeholders. • Communicate with business units and technical teams frequently regarding project milestones and deliverables • Write business requirements, functional requirements, process flows, agile stories, conditions of satisfaction and/or other documentation as needed • Own or help achieve design sign-off from the customer business users and customer IT representatives, verifying with stakeholders that use cases and process models accurately portray specific business needs • Assist with business requirements gathering sessions and ideation workshops • Work closely with clients (both business and technical) to identify business priorities and system capabilities • Work with the customers and team to write user stories which are independent, negotiable, valuable, estimable, small and testable • Help define and document logic and data structures for proposed features • Help drive the delivery of features and capabilities throughout the development process • Perform requirements validation to ensure that complete items meet requirements • Create and/or execute training plan with client as needed • Create functional test cases and perform functional testing and/or UAT before handing off to client
• Bachelor’s degree, preferably in a business or IT field, MBA preferred • 3-5 years’ experience in a Business Analyst role, preferably in a consulting, digital agency or professional services environment • Ability to conduct functional requirements analysis for information systems, preferably web CMS, DAM, and related systems (such as analytics) • Experience with Enterprise CMS, DAM, or PIM preferred • General understanding of business process management and improvement methods • Excellent research and analytical skills with ability to identify problems, determine accuracy / relevance of information, evaluate alternatives and make recommendations • Excellent computer skills with proficiency using Microsoft Office (i.e., Word, Excel, Access, PowerPoint, SharePoint, etc.) • Ability to employ a collaborative, customer service approach and to work effectively with others in diverse and multi-functional roles • Ability to interact and communicate with all levels of staff, including executive management • Ability to work independently and in a team environment for the successful achievement of goals
• Some travel may be required
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