Founded by the team that created the Uber Michelangelo platform, Tecton provides an enterprise-ready feature platform to make world-class machine learning accessible to every company. Machine learning creates new opportunities to generate more value than ever before from data. Companies can now build ML-driven applications to automate decisions at machine speed, deliver magical customer experiences, and re-invent business processes. But ML models will only ever be as good as the data that is fed to them. Today, it’s incredibly hard to build and manage ML data. Most companies don’t have access to the advanced ML data infrastructure that is used by the internet giants. So ML teams spend the majority of their time building custom features and bespoke data pipelines, and most models never make it to production. We believe that companies need a new kind of data platform built for the unique requirements of ML. Our goal is to enable ML teams to build great features, serve them to production quickly and reliably, and do it at scale. By getting the data layer for ML right, companies can get better models to production faster to drive real business outcomes.

Tecton

Technical Account Manager

Guide enterprise customers in adopting Tecton’s machine learning platform.

• Actively serve global accounts including some of the world’s leading organizations in financial services, insurance, media, e-commerce, and technology.
• Drive value for customers by helping them achieve their business and technical outcomes.
• Gain an understanding of customer’s use cases and machine learning goals to ensure Tecton is strategically aligned to their desired business outcomes.
• Serve as the voice of the customer within Tecton
• Build strong relationships with customer stakeholders and become a trusted advisor within assigned accounts
• Joint planning and prioritization with the customer of all ML-based business initiatives
• Regular communication of account status and issues to Tecton leadership
• Learn Tecton and provide a basic level of training and best practices
• Assess additional customer education needs and coordinate delivery of enablement
• Identify product blockers to expansion or product offerings that would unlock new use cases
• Support customers with new product capability enablement
• Understand and prioritize feature requests based on customer needs and facilitate design meetings with the customer and product team
• Shadow initial implementation for strategic accounts to ensure a smooth transition with the Professional Services team


Product Manager

Manage Tecton’s multi-cloud offering for GenAI use cases.

• Own the strategy and roadmap for making Tecton the best platform to power predictive ML and generative AI use cases
• Drive Tecton’s growth on GCP, our latest supported cloud offering
• Work closely with customers & engineers to launch impactful new capabilities at a rapid pace
• Partner with Product Marketing to educate the market on why Tecton is a clear choice for predictive AI and generative AI use cases

Sr. Product Manager, GenAI & Growth

Marketing

Develop and execute digital marketing strategies for Tecton's feature platform.

• Develop and implement the digital marketing strategy, including email marketing, social media, SEO, PPC, and website optimization
• Manage the editorial calendar and content creation for all digital marketing channels
• Oversee and execute email marketing campaigns, including list segmentation, A/B testing, automation, and performance analysis
• Monitor and report on the performance of all digital marketing activities, providing insights and recommendations for improvement
• Manage the digital marketing budget and optimize digital marketing KPIs like CPL, CPC and ROAS
• Stay up-to-date on the latest digital marketing trends, tools, and best practices, and make recommendations for new initiatives
• Collaborate cross-functionally with the marketing, sales, and product teams to align digital efforts and achieve business goals
• Manage and optimize the company's website, including content updates, design enhancements, and technical improvements
• Oversee the work of any digital marketing vendors or agencies

Digital and Campaign Marketing Manager

Support Engineer

Providing technical support and troubleshooting for clients using a machine learning operations platform.

• Take end-to-end ownership of customer issues, including troubleshooting, identification of root cause together with the Engineering team, and issue resolution
• Collect information and document bugs for product issues impacting customers
• Build process or troubleshooting documentation in the support knowledge base
• Write comprehensive knowledge base articles to aid customers in issue resolution and product understanding
• Deliver against customer experience and efficiency targets
• Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
• Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
• Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible

Technical Support Engineer, Machine Learning

Full-stack Engineer

• Optimize the inner development loop for Tecton engineers
• Define and drive adoption of core technical standards
• Architect Tecton’s Testing Pyramid
• Evolve product platforms to solve product-building challenges

Software Engineer, Foundations

Developer Relations

• Own the strategy and roadmap for making Tecton the most developer-friendly platform for ML Engineers and Data Scientists
• Own the strategy and roadmap for Tecton’s Web-UI
• Own the strategy and roadmap to make Tecton’s Product Documentation both comprehensive and approachable
• Work closely with customers & engineers to launch impactful new capabilities at a rapid pace
• Partner with Product Marketing to educate the market on why Tecton is a clear choice for predictive AI and generative AI use cases

Developer Experience Product Manager

Solutions Engineer

Drive technical strategy and successful account management for Tecton's data feature platform.

• Partner with Account Executives to qualify mutually successful opportunities and guide the opportunity through a successful technical win
• Develop and lead the technical strategy of an account from prospect to deal closure, along with a path to implementation success
• Tailor customer presentations, demos, and managed trials that map to the discovered requirements for the customer
• Proactively identifying potential blockers and circumventing or developing alternate paths toward a solution
• Nurture relationships, building technical champions within accounts
• Active participant in driving product feedback, influencing the future of Tecton products

Tecton Jobs in New York City

Tecton

Technical Account Manager

Tecton

Sr. Product Manager, GenAI & Growth

Tecton

Digital and Campaign Marketing Manager

Tecton

Technical Support Engineer, Machine Learning

Tecton

Software Engineer, Foundations

Tecton

Developer Experience Product Manager

Tecton

Solutions Architect, Pre-Sales (PST/MST)

Tecton