Senior Systems Engineer

August 27

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Tekscape, Inc.

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Tekscape guides and supports North American businesses through their digital transformation today into tomorrow.

Collaboration • Managed Support • Virtualization • Desktop/Server Support • Cloud Services

51 - 200

Description

• Responsible for the technical delivery and implementation of systems related to development, implementation, integration, and migrations of Public/Private Cloud services. • Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades for prem or public cloud resources. • Discover, design, and execute Office365 email migrations from on-prem Microsoft Exchange platform • Responsible for closing out scheduled service and project tickets in ConnectWise PSA platform accurately and on time. • Diagnose and resolve complex network issues, including connectivity, latency, and performance problems. • Intermediate networking capabilities, own customer networks including but not limited to firewall and switching environments. • Working alongside our dedicated network team if necessary for escalation or architecture. • Manage Servers, Storage, and virtualization environments • Provide advanced support of Active Directory such as Domain Controller upgrades/Additions, Group Policy creation, software deployments, network policy maintenance, and certificate management • Collaborate with, and act as a tier 3 escalation point for Technology Managers, Service Desk, Engineering, and other client support teams • Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP) • Audit undocumented client environments and provide technical recommendations based on findings • Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO/Okta Multifactor Authentication (MFA) services • Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation • Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware • Participate in professional services’ project status calls and in the on-call rotation for technical services support/Help Desk. • Serve as the primary point of contact for assigned customers, establishing, and nurturing strong, long-standing relationships. • Understand and anticipate customer needs, providing proactive solutions and recommendations.

Requirements

• Minimum of 5+ years of experience with designing, delivering, maintaining, troubleshooting, and supporting various network and cloud environments (Private, Public, Multi-Cloud – AWS/Azure) • Hands-on experience installing, maintaining, and troubleshooting multiple Microsoft Windows server environments of at least 50 users (Windows Server 2008 – 2022) • Experience maintaining and troubleshooting an Exchange email environment (Exchange Server 2010 – 2019) • Solid understanding of Office365 migrations and go-lives from MS Exchange platforms and On-Prem to Azure Migrations • Solid understanding of hardware, software in Windows and Mac OS environment • Strong knowledge of Microsoft Windows and Mac server technologies (2008 and up) • Hands-on experience maintaining and troubleshooting a VMWare Environment with at least four (4) hosts, vCenter, & vRealize Operations suite, vSAN • Hands on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Meraki, and Palo Alto Networks. • Solid understanding of Network protocols in relation to systems requirements, able to effectively troubleshoot general network issues. • Proficiency with systems protocols and services such as TCP/IP, AD, DHCP, DNS, DFS, 2FA, Group Policy, ADSS, SMB/CIFS, VPN • Ability to manage and create filtering rules on SPAM filters such as Mimecast or Proofpoint • Solid understanding of backup solutions such as Veeam or Acronis • Proficient in design and environment documentation • A positive sales enabling attitude and curiosity for learning new technology • Excellent written to and verbal communication skills applicable to a customer service facing role • Excellent planning and organizational skills, as well as sound, independent judgment

Benefits

• Excellent Benefits (including medical, dental, vision, life insurance, HSA/FSA) • Paid Parental Leave (NYS Paid Family Leave) • 401(k) plan with matching company contribution • Vacation/ Paid Time Off / Sick Leave / Floating Holiday • Professional Development Programs • Employee Referral Programs • Corporate-Branded Swag & MORE