Tekscape mission is to protect and serve clients with customized and innovative IT solutions by delivering high quality and secure technologies. Allow our clients through exceptional service to meet and exceed business goals. Tekscape, founded 2007,  strong leadership and project management have earned the company a valuable reputation as a trusted partner with some of the best technology brands. Tekscape specializes in IT, network, systems, cybersecurity, communication, and collaboration for companies. With a team of experts, Tekscape focuses on designing, implementing, and managing technology solutions.Tekscape is among the leading Cisco re-sellers on the east coast and has been featured for four consecutive years on the Inc 500|5000 list for fast-growth companies.

Tekscape, Inc.

Account Manager

Oversee client relationships, ensuring satisfaction and retention for managed services.

• Manage day-to-day client success KPIs driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio.
• Develop strong relationships with clients and understand their business’s needs, challenges, and goals.
• Regularly meet with clients in-person and conduct Business Reviews.
• Identify opportunities to optimize the client lifecycle from onboarding through renewal.
• Work closely with teams across the organization to achieve high renewal rates with our customers.
• Manage recurring cadence with clients to understand each client’s desired outcome from TEKSCAPE’s services.
• Proactively follow up with customers to ensure a positive experience through Net Promoter Score and transactional CSAT surveys.

Senior Account Manager

Sales

Lead Tekscape’s sales strategy for cloud services and traditional hardware sales.

• Strategize and implement sales plans for both MRR-based services and traditional hardware sales, ensuring a balanced portfolio that meets market demands.
• Deeply understand and navigate the dynamics of selling MRR-based products and traditional hardware in the tech sector.
• Manage partnerships with key distributors and vendors, expanding product lines and offerings.
• Guide the sales team in complex solution selling, ensuring comprehensive product knowledge across both cloud and hardware solutions.
• Collaborate with product development and procurement teams to ensure a competitive and innovative product lineup.
• Set ambitious annual sales budgets, top line by product and service category including gross margins.
• Break budgets down to individual business development managers’ targets.
• Work with Finance and Operations to track these targets and hold sales staff members accountable respectively.
• Help create and manage the financial plans of the sales and marketing areas (staffing, costs, investments), ensuring alignment with company financial goals.
• Utilize forecasting tools to accurately predict sales trends.
• Drive continuous improvement in sales processes and strategies based on market analysis and feedback.
• Develop and maintain key client relationships, focusing on long-term contracts and strategic sales opportunities.

VP of Sales, ( MSP, Technology)

Systems Engineer

Provide systems engineering expertise in client’s cloud and on-prem infrastructures.

• Responsible for the technical delivery and implementation of systems related to development, implementation, integration, and migrations of Public/Private Cloud services.
• Setup servers, Active Directory, Exchange, and handle all phases of migrations and upgrades for prem or public cloud resources.
• Discover, design, and execute Office365 email migrations from on-prem Microsoft Exchange platform
• Responsible for closing out scheduled service and project tickets in ConnectWise PSA platform accurately and on time.
• Diagnose and resolve complex network issues, including connectivity, latency, and performance problems.
• Intermediate networking capabilities, own customer networks including but not limited to firewall and switching environments.
• Working alongside our dedicated network team if necessary for escalation or architecture.
• Manage Servers, Storage, and virtualization environments
• Provide advanced support of Active Directory such as Domain Controller upgrades/Additions, Group Policy creation, software deployments, network policy maintenance, and certificate management
• Collaborate with, and act as a tier 3 escalation point for Technology Managers, Service Desk, Engineering, and other client support teams
• Document processes and procedures which explain system functionality or regular tasks to contribute to our internal knowledge base including architecture diagrams, runbooks, and standard operating procedures (SOP)
• Audit undocumented client environments and provide technical recommendations based on findings
• Apply best-practice configurations to client security platforms such as Azure Active Directory Conditional Access, DUO/Okta Multifactor Authentication (MFA) services
• Perform system maintenance tasks including software and operating system patching, software version upgrades, critical patch applications, and vulnerability remediation
• Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device/Mobile Application Management, Anti-Virus/Anti-Malware
• Participate in professional services’ project status calls and in the on-call rotation for technical services support/Help Desk.
• Serve as the primary point of contact for assigned customers, establishing, and nurturing strong, long-standing relationships.
• Understand and anticipate customer needs, providing proactive solutions and recommendations.

Senior Systems Engineer

Account Executive

• Identify and pursue new business opportunities
• Develop and execute effective strategies to win new accounts
• Build strong relationships with potential clients
• Meet and exceed sales targets

Sales Executive

Business Development Rep

• A dynamic and results-driven Business Development Manager to join our high-performing sales team
• Primary responsibility will be to identify and pursue new business opportunities, focusing on acquiring new client accounts
• Develop and execute effective strategies to win new accounts and clients
• Build strong and lasting relationships with potential clients, understanding their business and needs
• Meet and exceed sales targets and quotas to contribute to the company's revenue growth
• Continuous learning and staying current on industry best practices, sales techniques, and product knowledge

Tekscape, Inc. Jobs in New York City

Tekscape, Inc.

Senior Account Manager

Tekscape, Inc.

VP of Sales, ( MSP, Technology)

Tekscape, Inc.

Senior Systems Engineer

Tekscape, Inc.

Sales Executive

Tekscape, Inc.

Business Development Representative

Tekscape, Inc.