Executive Support Engineer L2

August 20

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Twilio

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Build the future of communications.

telecommunications • API • cloud communications • SaaS • telephony

5001 - 10000

Description

• Act as escalation for the support team • Responsible for onboarding and offboarding • Offer mentorship to L1 Engineers • Manage IT services tickets for quality control • Conduct problem solving for diverse systems

Requirements

• Strong work ethic, integrity, and dedication to excellence • Customer-centric mindset, understanding and empathizing with customer perspectives • Excellent communication skills, including written, verbal, and interpersonal abilities • 2-4 years of experience supporting business technologies or equivalent service background focusing on C Suite operations • 2-4 years of experience in the Apple ecosystem • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)

Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • Retirement savings program